Giulio Columbro
Basingstoke,United Kingdom
Summary
Customer-focused Individual experienced in delivering friendly, professional service. Identifies client needs and secures sales through passionate, personalized pitching. Calm and productive under pressure to achieve targets and deadlines.
Offering strong customer service skills and knack for building rapport with clients.
A loyal employee with solid understanding of the motor industry, eager to learn more and will thrive on achieving strong outcomes both personally and collectively.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work history
Car sales executive
Marshall Nissan
Reading, Hampshire
02.2020 - Current
- Established trust with clients by demonstrating transparency in all transactions.
- Built strong relationships with customers for increased loyalty.
- Facilitated smooth vehicle handovers to ensure complete customer satisfaction.
- Resolved customer complaints promptly, maintaining company's reputation.
- Identified suitable vehicles for customers' needs, enhancing their buying experience.
- Achieved high customer satisfaction by providing excellent service.
- Finalised sales administration accurately and promptly to meet company standards.
- Built rapport with new and existing customers to boost client retention.
Sales executive
Anglian Home Improvements
Southampton, Hampshire
08.2019 - 01.2020
- Crafted compelling pitches for securing high-value deals with clients.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Managed client relationships from early stages of sales process through to post-sales
- Generated new leads and opportunities to maximise revenue.
Retail worker
Tesco
Newbury, West Berkshire
08.2014 - 07.2019
- Received deliveries and stocked goods on shelves efficiently for easy accessibility.
- Handled customer complaints in a professional manner, resolving issues promptly.
- Performed price checks for customers with accuracy ensuring trust and credibility.
- Handled returns or exchanges professionally maintaining high level of customer satisfaction.
- Created attractive product displays that stimulated customer interest and purchases.
- Participated actively in staff meetings encouraging team spirit and cohesion.
- Managed inventory levels effectively to minimise out-of-stock situations.
- Operated cash registers with accuracy and processed cash and card transactions.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
Education
GCSEs -
Park House School
Newbury, West Berkshire 08.2009 - 08.2016
Skills
- Product knowledge
- Rapport building
- Effective presentation
- Stress resilience
- Customer relationship management
- Reliability
- Team collaboration
- Perfecting the customer journey
- Aftersales management
- Going above and beyond for the customer
Timeline
Car sales executive
Marshall Nissan
02.2020 - Current
Sales executive
Anglian Home Improvements
08.2019 - 01.2020
Retail worker
Tesco
08.2014 - 07.2019
GCSEs -
Park House School
08.2009 - 08.2016
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