Harry Hooper

• Identified suitable vehicles for customers' needs, enhancing their buying experience.
• Closely followed-up on leads generated from online enquiries, increasing conversion rates.
• Resolved customer complaints promptly, maintaining company's reputation.
• Delivered detailed product knowledge to potential buyers.
• Established trust with clients by demonstrating transparency in all transactions.
• Participated actively in sales meetings, contributing valuable ideas and feedback.
• Achieved high customer satisfaction by providing excellent service.
• Qualified customers based on needs, desires and budget to guide selling and marketing strategies.
• Maximised opportunities by prospecting customers with genuine enthusiasm and outstanding customer service.

Digital Marketing Executive (Includes SEO and Social Media)

(April 2021 - present)

SEO

• Perform detailed market and competitor analysis to support digital marketing strategy.
• Revise content to ensure high-quality standard of text and achieve alignment with brand style.
• Publish content using various CMS platforms, particularly WordPress.
• Monitor industry trends and SEO performance to capitalize / optimize website content and social media opportunities.
• Produced high-quality, impactful content to strict deadlines, consistently meeting brand standards.
• Created website animations.

Social Media

• Create and post high-quality content on social media to promote various client products and services. Tools such as Premier Pro, After Effects, Photoshop, and Canva were used.
• Plan, film and edit video content to match brief requirements.
• Managed ongoing, multiple creative projects.
• Handling challenging situations and difficult individuals to achieve objectives.

Apprentice (Nov 2019 - Apr 2021)

• Involvement in team discussions, meetings, and training.
• Completion of on-the-job training within set deadlines.
• Shadowed senior team members to observe established processes and best practices.
• Demonstrated a proactive approach to learning new techniques and technologies.
• Completed related coursework on time and to a high standard; reflected by my overall grade - Distinction.
• Followed all health and safety protocols to safeguard the team.
• Executed assigned duties with attention to detail and accuracy.
• Applied critical thinking skills to solve problems and address challenges.
• Demonstrated a proactive approach to learning new techniques and technologies.

• Retained in-depth knowledge, and engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Followed safe serving requirements and monitored guest behaviour.
• Worked effectively within target service timeframes and a fast paced environment.

• Worked in a fast-paced, customer-driven environment.
• Customer interaction, handling orders and bill payments.
• Maintained smooth front-of-house operations, to avoid potential service delays.
• Resolved guest complaints promptly and professionally, notifying management of concerns/issues raised.