Giovanna Fairley
Walsall,West Midlands
Summary
Hardworking and passionate job seeker, organised and friendly individual. I pride myself on providing the best customer service that I can and I like to make sure that my customers come back because of the experience they have had. I feel I have a calm and patient disposition. I work well as part of a team and independently. I am eager to learn. I am looking to broaden my skills, to build on my experience and move into a demanding role.
Overview
26
26
years of professional experience
11
11
years of post-secondary education
Work history
Pharmacy technician
Midcounties Co-op Pharmacy
Pelsall, Walsall
02.2008 - 07.2020
- Maintained patient confidentiality while handling sensitive medical information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and measured medications following standard operating procedures.
- Minimised wastage by tracking stock dates.
- Communicated with prescribers to verify medication dosages, repeat prescription authorisation and patient information.
- Dispensed medication accurately against customer prescriptions.
- Answered questions and offered advice to inform patients regarding prescription orders.
- Provided smoking cessation service to patients, accurately meeting healthcare needs.
- Processed repeat prescription requests.
- Printed prescription labels with accurate patient, contents and dosage advice.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Operated cash register and responsible for daily and weekly cashing up.
Pharmacy dispenser/technician in training
Midcounties Co-op Pharmacy
Pelsall, Walsall
01.1997 - 07.2000
- Worked in a busy environment liaising between shop floor and dispensary. Worked closely with the pharmacist to solve problems and handle customer concerns.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Operated cash register.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Medicine Advisor
Co-op Pharmacy
Pendeford, Wolverhampton
09.1994 - 01.1997
- Worked with customers to provide excellent customer service.
- Learned new skills and applied to daily tasks to improve efficiency.
- Learned duties for various positions and provided back up at key times.
- Operated cash register and completed weekly banking.
Education
NVQ Level 3 - Pharmacy Services
National pharmaceutical association
Walsall 10.1998 - 10.1999
Bachelor of Arts - Art and Design
University of Wolverhampton
Wolverhampton 10.1990 - 06.1994
A-Levels - Art, History of art
St. Davids College, Cardiff
09.1987 - 06.1989
O'Levels - Maths, English Language, English Literature, Religious Education, Biology, Art, Commerce,
Heathfield House High School
Cardiff 09.1982 - 06.1987
Skills
- I am able to show empathy towards members of the public and fellow colleagues with an ability to put people at ease
- I am able to accept advice and guidance from others and I am never afraid to ask for support
- I am hardworking, dependable, efficient, flexible and I pay attention to detail
- I am willing to learn, organised and I have the ability to work under pressure
Timeline
Pharmacy technician
Midcounties Co-op Pharmacy
02.2008 - 07.2020
NVQ Level 3 - Pharmacy Services
National pharmaceutical association
10.1998 - 10.1999
Pharmacy dispenser/technician in training
Midcounties Co-op Pharmacy
01.1997 - 07.2000
Medicine Advisor
Co-op Pharmacy
09.1994 - 01.1997
Bachelor of Arts - Art and Design
University of Wolverhampton
10.1990 - 06.1994
A-Levels - Art, History of art
St. Davids College, Cardiff
09.1987 - 06.1989
O'Levels - Maths, English Language, English Literature, Religious Education, Biology, Art, Commerce,
Heathfield House High School
09.1982 - 06.1987
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