GIORGIA MARZIALI
CAMBRIDGE,Cambridgeshire
Summary
An enthusiastic 22-year-old young girl with a good grasp of financial, customer service, and administrative requirements. Friendly and motivated team player with excellent attention to detail and experience working with an assorted client base and delivering great results. Originally born in Italy and moved to Cambridge in September 2020 to pursue a degree in criminology (BA).
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Barista shift leader
Aromi Cafe
Cambridge
02.2022 - 05.2024
- Performed all opening and closing duties, completing clean-up procedures, and setting up and balancing till.
- Trained new and junior staff members on coffee-making techniques, food preparation, and customer service.
- Prevented stock-outs, monitoring supplies and promptly reordering low-stock items.
- Assigned tasks, projects and responsibilities to team members and monitored status.
- Promoted safe and tidy work areas through inspections and cleaning checklists.
- Addressed staff absences and holiday requests to achieve consistent rota coverage.
- Answered questions and resolved employee complaints.
Barista
Restaurant "Vela"
Porto San Giorgio, Italy
06.2021 - 09.2021
- Handled the till and balanced the cash register accurately
- Supported the shop operations with coffee equipment set up, checks and maintenance
- Worked with colleagues and management to improve customer service
- Maintained the highest hygiene, food and drink standards
- Used knowledge of drink recipes and training to provide quality coffee and beverages
- Completed opening and closing checklists according to set standards
- Complied with all health department regulations and rectified issues immediately.
Waitress
Restaurant "Girasole"
Fermo, Italy
06.2020 - 09.2020
- Invite consumers into the restaurant in a friendly matter and settled them at appropriate tables
- Recorded orders and partnered with team members to serve food and beverages
- Checked on all tables at appropriate intervals to refill drinks and respond to requests
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Answered phones politely and promptly while accurately recording and confirming reservations
Baby-sitter
private employer
Fermo, Italy
06.2020 - 09.2020
- Cared for children aged 5-10, including tasks such as feeding, dressing and directing activities
- Cleaned toys, play equipment, dishes and other surfaces to keep the facility sanitary
- Assisted with homework and assignments, providing constructive feedback and advice
- Maintained daily records of children's behaviour, sleeping schedules, meals and activities
- Discussed household rules, children progress and routines with parents to foster a stable and structured environment
Office Cleaner
CTF travel
Fermo, Italy
01.2019 - 09.2020
- Liaised with office managers weekly to obtain information on cleaning priorities and areas requiring attention
- Cleaned all aspects of the office, such as chairs, desks, computer screens and tablets
- Carried out tasks such as dusting, spraying, and cleaning on all office equipment
- Ensured floors stayed clean and presentable by conducting mopping, sweeping and hoovering tasks daily
- Safeguarded building integrity by thoroughly closing and locking all entry points, ensuring complete security upon conclusion of cleaning duties
Volunteering
Association "VOLERE VOLARE"
Fermo, Italy
06.2018 - 09.2018
- Entertainment and assistance for disabled children
- Supervision of residents' safety and monitoring of well-being and satisfaction levels
- Cultivated amiable relationships with over 25 residents, resulting in strong overall patient happiness and emotional well-being
- Delivered exceptional, friendly and fast service to up to 10 tables per shift
- Planning of activities with groups of volunteers, experimenting with the dynamics of teamwork.
Education
Bachelor of Arts - Criminology
Anglia Ruskin University
Cambridge 09.2020 - 05.2024
Skills
- Behavioural management
- Excellent communicator
- Problem-solving
- Multitasking
- Organisation and efficiency
- Meticulous attention to detail
- Discipline understanding
- Self-motivated
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled requests
- Highly responsible and reliable
- Guest rapport
- Responsible driver
Languages
Italian (mother tongue)
English (fluent)
Spanish (intermediate)
Custom
Available on request
Timeline
Barista shift leader
Aromi Cafe
02.2022 - 05.2024
Barista
Restaurant "Vela"
06.2021 - 09.2021
Bachelor of Arts - Criminology
Anglia Ruskin University
09.2020 - 05.2024
Waitress
Restaurant "Girasole"
06.2020 - 09.2020
Baby-sitter
private employer
06.2020 - 09.2020
Office Cleaner
CTF travel
01.2019 - 09.2020
Volunteering
Association "VOLERE VOLARE"
06.2018 - 09.2018
Similar Profiles
Rebeca RebolledoRebeca Rebolledo
Hostess at Aromi Italian CusineHostess at Aromi Italian Cusine
Punyaphon SowihokPunyaphon Sowihok
Barista at Sasa cafe and Sage lounge cafeBarista at Sasa cafe and Sage lounge cafe
Ellie RyanEllie Ryan
Hospitality Team Member at Dreamer Cafe (formerly Master Jack Cafe)Hospitality Team Member at Dreamer Cafe (formerly Master Jack Cafe)