Ginu George

• Contributed ideas in team meetings, fostered innovation culture.
• Adapted swiftly to new software tools to enhance productivity.
• Reported technical issues promptly for swift problem-solving.
• Managed high volume of customer calls, ensured customer satisfaction.

• Adhered strictly to company policies whilst handling customer data.
• Dealt with sensitive information, maintained confidentiality and trust.
• Mastered multi-tasking in fast-paced environment, increased work capacity.
• Mitigated potential customer complaints by proactive communication.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.

Dealing with Workforce Administration from On boarding to Termination (end to end) for HSBC staff.

❖ Roles and Responsibilities in Hong Kong Payroll:

Worked in payroll resources such as GHRS which is used in HSBC worldwide.

Extensive use of GWIS in which scanned images are sent and information from those scanned images are entered in GHRS.

Providing and keeping payroll related data’s and information through GHRS.

Complete upgradation of client from their point of entry to exit of work field.

Dealing with payroll related queries of client during their work period.

Work allocation and quality control Assurance.

Utilized trend analysis to build action plans for error reduction.

Worked for MENA (Middle East Region) payroll from April 2017 - December 2017

Handling the end to end Onboarding process.

Perform Salary checks along with Staff Data. Maintenance on weekly basis (apart from participation in Production).

Vendor Management with Insurance company for staff.

Liaison between teams for Onboarding and resourcing Functional Expertise in People Soft.

Effective knowledge of Payroll administration for MENA region.

Eliminating Procedural gaps and providing knowledge transfer and training.

Received several Business Area Accolades for the quality of work delivered.

• Leveraged social media channels for wider outreach in IT sector recruitment campaigns.
• Designed tailored interview questions that accurately assessed technical skills and competencies of IT professionals.
• Participated in career fairs promoting company's employer brand amongst potential IT recruits.
• Coordinated interviews between candidates and hiring managers for seamless recruitment operations.
• Increased pool of qualified IT professionals through proactive networking and headhunting techniques.
• Managed end-to-end recruitment lifecycle ensuring timely fulfilment of all IT vacancies.