Gina Woodward
Sheffield,South Yorkshire
Summary
Calm Professional with strengths in complaint handling, patient support and appointment scheduling. Maintained data confidentiality and resolved queries effectively while supporting busy teams to deliver quality service. Focused on personal development and collaborative problem-solving to enhance operational efficiency.
Overview
7
7
years of professional experience
Work History
Service Co-Ordinator
Primary Care Sheffield
Sheffield
02.2023 - Current
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to achieve target results.
- Achieved service time and quality targets.
- Built and maintained courteous and effective working relationships.
- Maintained appropriate data confidentiality relating to organisation and personnel, complying with information regulations.
- Provided empathetic support and information to callers, enhancing patient experience and satisfaction with NHS services.
- Managed inbound calls in a high-volume environment, efficiently handling customer queries and concerns.
- Coordinated bookings, appointments, and schedules to maximise efficiency and patient satisfaction.
Deputy Manager
Porterbrook Care Home
01.2021 - 02.2023
- Managed daily operations, delegating tasks to team members to optimise productivity and efficiency.
- Handled customer complaints, resolving issues with professionalism to maintain high satisfaction levels.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Oversaw staff training and development, implementing strategies to enhance skills and performance.
- Coordinated with the manager to develop and implement policies that improved customer service standards.
- Led weekly team meetings to discuss targets, performance, and address any issues promptly.
- Monitored staff performance and developed improvement plans.
- Organised staff schedules, managing leave requests to ensure adequate coverage during peak times.
- Facilitated communication between different departments to ensure smooth operation of business activities.
Senior Care Assistant
Darwin House
Sheffield
03.2020 - 01.2021
- Engaged in respectful communication, respecting the dignity of those in care.
- Helped patients with personal care tasks, including meal assistance, toileting and mobility support.
- Assisted residents with personal care tasks, including bathing, dressing, and grooming, promoting independence and dignity.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Supported residents with mobility issues, using hoists and mobility aids safely to prevent injuries and promote independence.
- Participated in training sessions, continuously improving care techniques and knowledge.
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Collaborated with team members to achieve target results.
Education
Quality Management
Clear Quality
Sheffield, SHF01-2026
GCSEs -
School
Sheffield, SHFSkills
- Quality assurance
- Complaint handling
- Customer service
- Data protection
- Team coordination
- Process improvement
- Appointment scheduling
- Record keeping
- Communication skills
- Problem-solving
- Leadership
- Calm under pressure
- Team building
- Public speaking
- Complaint handling and resolution
- Public Relations
- Administrative support
- Deadline management
Timeline
Service Co-Ordinator
Primary Care Sheffield
02.2023 - Current
Deputy Manager
Porterbrook Care Home
01.2021 - 02.2023
Senior Care Assistant
Darwin House
03.2020 - 01.2021
Quality Management
Clear Quality
GCSEs -
School