Nicola Payne

Processing orders for the Cygnet Autism Support programme, Completing invoice request forms for finance department to raise invoices for providers.

Maintaining sales ledger

Maintaining training registers

Setting up TEAM's meeting for online training sessions.

Sending out pre training course information in a timely manner.

Maintaining provider management database with providers details

Producing profit and loss and actual transactions reports using Power BI to present at monthly finance meetings.

Amending Cygnet website with provider details

Raising purchase orders

Monitoring service email inbox and responding accordingly

Implemented new administration procedures to improve efficiency

Managing Service inboxes. Responding to emails accordingly. Forwarding emails to management and/or team members where necessary. Entering referral on to Content Server. Uploading referral forms and corresponding documents onto case files. Updating Service activity spreadsheet. Keeping staff documentation up to date i.e DBS checks, car insurance details, ID cards

Running reports for team managers to present to service commissioner.

Raising purchase orders using Dynamics 365

Distributing and reconciling petty cash on a monthly basis to send to head office within specific timescales.

Greeting visitors to the school
Drafting and typing correspondence
Updating pupil records, details of absences using Aladdin
Recording staff holidays, sick leave using Esinet
Collecting and recording payments from pupils
Updating of financial spreadsheet, collating of invoices, paying bills
Organising school trips
Liaising with teachers, staff and outside agencies

I moved to Ireland from the UK in August 2006 and was lucky enough to be able to stay at home with my children in order to ease the transition of moving to another country. In this time I had my third child and stayed at home until she was of school going age.

Recording of reported incidents and breakdowns from various field-based IT system users. Facilitate the appropriate resources in order to achieve satisfactory resolutions within strictly managed Service Level Agreements. Ensuring the customer is fully informed of the progress of the incident report through to completion. Provide first line technical support to all IT hardware users. Issue, record and manage Security Access ID tokens. Fulfil, sign off and deliver new requisitions for voice/data and mobile solutions to the field.