Gina-Louise Mottram
Birmingham,West Midlands
Summary
A reliable, diligent, confident individual with excellent time-keeping, organization and attendance record with experience in supporting delivery operations and customer service. Capable of ensuring timely and accurate deliveries while maintaining high standards of organisation and communication. Skilled in inventory management, route planning, and problem-solving to enhance delivery efficiency and customer satisfaction. Knowledgeable about time management, communication, and teamwork, with strong desire to learn and adapt quickly. Ready to use and develop organisational, problem-solving, and customer service skills in future roles.
Overview
12
12
years of professional experience
13
13
years of post-secondary education
Work History
Delivery assistant
APC Overnight
Birmingham, West Midlands
03.2021 - 02.2025
- Made sure all necessary paperwork was completed after each delivery ensuring no lapse in record keeping.
- Loaded and unloaded goods carefully, preventing any potential damages or losses.
- Communicated courteously with customers upon arrival, providing an enjoyable experience despite any delays or issues that may have arisen during transit.
- Followed traffic rules strictly whilst driving, promoting good road safety habits.
- Adapted quickly to changing routes or schedules for optimal performance under pressure.
- Managed schedule efficiently whilst juggling multiple deliveries at a time.
Cleaner
Nursing Home
Birmingham, West Midlands
02.2019 - 02.2021
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
Warehouse worker
APC Overnight
Birmingham, West Midlands
01.2017 - 08.2019
- Unloaded deliveries, promptly sorting items into appropriate storage areas.
- Followed health and safety guidelines with diligent use of protective gear.
- Handled customer returns professionally, ensuring satisfactory resolutions were reached.
- Coordinated with team members for effective task completion.
- Followed precise orders to assist with continuous flow of goods coming in and out of distribution centre.
Bartender
Mitchell's and Butlers
Birmingham, West Midlands
02.2013 - 05.2015
- Recommended drinks to customers, increasing overall sales.
- Provided excellent service to customers, resulting in repeat business.
- Created an inviting atmosphere through friendly interaction with customers.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Collaborated with team members to provide seamless service during busy periods.
Education
Master of Science - Forensic Psychology
Birmingham City University
Birmingham 09.2019 - 11.2021
Bachelor of Science - Psychology with Criminology
Birmingham City University
Birmingham 09.2015 - 07.2018
Higher National Diploma - Social Sciences
Birmingham Metropolitan College
Birmingham 09.2014 - 07.2015
Certificate of Higher Education - Public Services
Birmingham Metropolitan College
Birmingham 09.2010 - 07.2013
GCSEs -
Streetly School
Birmingham 09.2006 - 09.2010
Skills
- Patient and polite manner
- Effective communication skills and customer service experience
- Safe driving awareness and ability to work in new areas
- Efficient van loading and handling of delivery documents
References
References available upon request.
Timeline
Delivery assistant
APC Overnight
03.2021 - 02.2025
Master of Science - Forensic Psychology
Birmingham City University
09.2019 - 11.2021
Cleaner
Nursing Home
02.2019 - 02.2021
Warehouse worker
APC Overnight
01.2017 - 08.2019
Bachelor of Science - Psychology with Criminology
Birmingham City University
09.2015 - 07.2018
Higher National Diploma - Social Sciences
Birmingham Metropolitan College
09.2014 - 07.2015
Bartender
Mitchell's and Butlers
02.2013 - 05.2015
Certificate of Higher Education - Public Services
Birmingham Metropolitan College
09.2010 - 07.2013
GCSEs -
Streetly School
09.2006 - 09.2010
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