Gillian Urbanowicz
Hull,East Yorkshire
Summary
Driven Area Manager with experience ensuring ongoing improvement of customer service standards within assigned territory. Reliable Area Manager able to thrive in high-volume, fast-paced environments.
Overview
30
30
years of professional experience
Work history
Area manager
CICA
Hull, Kingston upon Hull
2010.10 - 2019.06
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
- Drove revenue increases and team morale by developing and deploying incentivised sales contests.
- Planned and managed resources and budget to support and deliver objectives.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
Cosmetic consultant
Christian Dior
Hull, Kingston upon Hull
2004.04 - 2005.04
- Monitored current market trends to consistently offer cutting-edge advice and guidance, enhancing company reputation.
- Demonstrated proven skill in [Type] makeup application, showcasing products effectively to enhance customer orders.
- Improved sales performance of Dior by, performing product demonstrations to communicate benefits.
Area manager
CICA
Hull, Kingston upon Hull
1997.07 - 2000.01
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
- Drove revenue increases and team morale by developing and deploying incentivised sales contests.
- Planned and managed resources and budget to support and deliver objectives.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
Account manager
Chanel
Darlington, County Durham
1994.07 - 1997.08
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Trained and mentored new account representatives to deliver outstanding service.
- Oversaw account portfolio to deliver top-quality account services.
- Demonstrated proven skill in Skin care and make up makeup application, showcasing products effectively to enhance customer orders.
- Consistently maximised sales revenue through effective upselling to premium brands.
Sewing machinist
Durham Clothing
Shildon, Durham
1989.08 - 1994.04
Education
GCSEs - English
St Johns RC
Bishop Auckland, Durham 09/1984 - 05/1989
Skills
- Sales strategies
- Employee management
- Customer service
- Product knowledge
Timeline
Area manager
CICA
2010.10 - 2019.06
Cosmetic consultant
Christian Dior
2004.04 - 2005.04
Area manager
CICA
1997.07 - 2000.01
Account manager
Chanel
1994.07 - 1997.08
Sewing machinist
Durham Clothing
1989.08 - 1994.04
GCSEs - English
St Johns RC
09/1984 - 05/1989