Gillian Marie-Ann Cooper
Kingsbridge,Devon
Summary
Dedicated professional with extensive expertise in retail software navigation and point of sale (POS) systems. Demonstrates exceptional skills in cash handling, payment processing, and till accuracy, ensuring seamless customer transactions. Proficient in data entry and computer software, with a strong focus on attentive and superior customer service. Committed to maintaining patience under pressure while fostering positive customer relations.
Enthusiastic retail professional with 5 years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, willing and capable of learning new processes to support overall organisational success.
Overview
6
6
years of professional experience
Work history
Counter clerk
Post Office
Kingsbridge, Devon
2024.09 - 2026.01
- Developed friendly rapport with regular customers, contributing to a positive store atmosphere.
- Managed cash transactions to ensure accuracy and integrity.
- Maintained cleanliness of the counter area, fostering a pleasant environment for customers.
- Handled returns and exchanges effectively, ensuring customer satisfaction.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
- Assisted customers with additional needs in transporting goods to vehicles, elevating client service.
- Provided outstanding customer service with friendly manner to uphold Royal Mail brand.
- Facilitated parcel tracking by using barcode scanner with precision.
Plymouth Argyle Hospitality
2021.10 - 2022.02
- My responsibilities working at Argyle shift between working behind the bar, serving people drinks, processing payments (Including cash) and following the correct ID procedures, and waitressing which involves running out 3 course meals to several customers at different tables, making sure their food and drinks arrive on time and up to the expected standard; if they have an issue with this, I will do my best to resolve this and consult a team leader if I don’t know how to resolve the situation myself.
University of Plymouth students union
2020.09 - 2022.02
- I was employed in the shop on campus. In this role, I work in the shop and this includes stacking shelves, tills and cleaning. When on tills I was also trained on challenge 25 as we sell tobacco and alcohol. Alongside this I have been working in the Bar as covid host staff. This roll is customer based and it required me to inform the visitors of all the venues covid protocols. If this is not done correctly then it can cause issues for venue and so I need to keep on top of this role and the people entering the venue.
Chair of Plymouth Disney Society
2019.11 - 2021.09
- I am was the Chair of the Disney society at Plymouth university. In this role, I must plan and organise everything that the society does. I also work with a committee and I delegate jobs to the other committee members. I have planned and organised a trip to Disneyland Paris in June 2020. This included all of the paperwork and important stuff and also, I was the societies photographer.
Education
GCSEs - GCSE
The Elizabeth Woodville School
Northampton, Northamptonshire 09/2012 - 06/2013
A-Levels - Business and ICT
The Elizabeth Woodville school
Roade, Northamptonshire 09/2013 - 06/2015
Bachelor of Arts - Photography
University of Plymouth
Plymouth 09/2018 - 02/2022
UAL Diploma - Art and design
Abingdon and Witney college
Abingdon, Oxfordshire 09/2016 - 06/2017
UAL Extended Diploma - Art and Design
Abingdon and Witney college
Abingdon, Oxfordshire 09/2017 - 06/2018
Access to higher education diploma - Education
Plymouth City College
Plymouth 09/2023 - 06/2024
Skills
- Retail software navigation
- Empathy and understanding
- Patience under pressure
- Cash handling
- Customer relations
- Clear communication
- Cash register operations
- Computer software knowledge
- Attentive customer service
- Superior customer service skills
References
- Jessica, Lennan, Personal Tutor at university, Jessica.lennan@plymouth.ac.uk, University of Plymouth, Personal Tutor at university, Drake Circus, Plymouth, PL4 8AA
- Richard, Best, Boss at University of Plymouth Students Union, Richard.best@su.plymouth.ac.uk, University of Plymouth Students Union, Boss at University of Plymouth Students Union, Drake Circus, Plymouth, PL4 8AA
Hobbies and interests
I love getting out and taking photographs. It is my biggest passion and I hope to have a future career in this industry. I enjoy reading books and my favourite books to read are ones that are set in the Tudor times or just before the start of the Tudor times. I am also attempting to write my own book when I have time to work on it. I love watching formula 1 and finding out about anything that is going on within the motor racing industry. I also enjoy watching football and swimming.
Affiliations
- Photography
- Reading
- Motorsports
- True crime
Timeline
Counter clerk
Post Office
2024.09 - 2026.01
Plymouth Argyle Hospitality
2021.10 - 2022.02
University of Plymouth students union
2020.09 - 2022.02
Chair of Plymouth Disney Society
2019.11 - 2021.09
Access to higher education diploma - Education
Plymouth City College
09/2023 - 06/2024
UAL Extended Diploma - Art and Design
Abingdon and Witney college
09/2017 - 06/2018
UAL Diploma - Art and design
Abingdon and Witney college
09/2016 - 06/2017
Bachelor of Arts - Photography
University of Plymouth
09/2018 - 02/2022
A-Levels - Business and ICT
The Elizabeth Woodville school
09/2013 - 06/2015
GCSEs - GCSE
The Elizabeth Woodville School
09/2012 - 06/2013