Scarlett Squires
Brightin,Sussex
Summary
Driven individual with keen eye for detail and passion for customer service. Skilled in communication and sales techniques, cultivated through previous roles in retail and customer-facing positions. Aims to enhance client experience and boost sales performance through personalised and professional service.
Overview
5
5
years of professional experience
Work history
Jewellery Salesperson
F.Hinds
Exeter, Devon
2024.07 - Current
- Handled customer expectations professionally, anticipating and addressing needs and desires.
- Recommended and provided personal advice on pieces of jewellery based on customer needs and preferences.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Collaborated with team members to enhance store performance.
- Ensured safe storage of valuable items, maintaining security at all times.
- Set up counter and organised stands for merchandise display areas to attract attention of prospective customers.
Guest Relations Team Member
IKEA
Exeter, Devon
2021.06 - 2023.09
- Processed transactions for smooth checkout experiences.
- Operated till efficiently, ensuring quick processing of purchases.
- Resolved customer complaints regarding product returns professionally and effectively.
- Responded to telephone and in-person requests for information.
- Helped customers obtain specialised help for refunds and exchanges.
Secretary
Squires Roofing
Exeter, Devon
2020.02 - 2021.05
- Updated files and records with precise system navigation.
- Facilitated efficient communication by managing correspondence via post and email.
- Improved client relationships through professional telephone etiquette.
- Scanned and uploaded documents into digital filing system.
- Performed data entry tasks; ensured accurate record keeping within the company database.
Education
English Language
University of Brighton
Brighton 2023.01 -
A-Levels - English Language, Law, Religious Education
Exeter College
Exeter 2021.01 - 2023.01
GCSEs -
St Lukes Highschool
Exeter, Devon 2016.01 - 2021.01
Skills
- Customer Service
- Returns
- Inventory database software
- Technical writing
- Interpersonal communication
- Loss prevention awareness
- Stock replenishment
- Retail software navigation
- Stock counting
- Email management
- Payment Processing
- Fast typing speed
- Call handling
Timeline
Jewellery Salesperson
F.Hinds
2024.07 - Current
English Language
University of Brighton
2023.01 -
Guest Relations Team Member
IKEA
2021.06 - 2023.09
A-Levels - English Language, Law, Religious Education
Exeter College
2021.01 - 2023.01
Secretary
Squires Roofing
2020.02 - 2021.05
GCSEs -
St Lukes Highschool
2016.01 - 2021.01