Summary
Overview
Work history
Education
Skills
Personal Information
Affiliations
References
Timeline
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Gillian Hutchinson

Stockport,Cheshire

Summary

Dedicated customer service professional with extensive experience in call centre operations and healthcare systems. Demonstrates exceptional skills in customer query management, complaint resolution, and patient liaison. Adept at multi-tasking, prioritisation, and maintaining patient confidentiality while delivering high-quality care. Known for a positive and approachable demeanour, excellent listening and communication abilities, and a resilient work ethic under pressure. Committed to enhancing customer satisfaction through effective problem-solving and solution development.

Overview

9
9
years of professional experience

Work history

Co-Chair Disability and Wellbeing staff Network

NHS
Stockport, Cheshire
11.2024 - 06.2025
  • Spearhead diversity and inclusion awareness within the organisation.
  • Advocate for employees with disabilities, highlight challenges and be part of implementing resolutions.
  • Preside over bi-monthly general meetings, ensure accurate and detailed minutes, running of meetings and actions are followed up.

Contact Centre Administrator

NHS
Stockport, Cheshire
04.2024 - 06.2025
  • Interact with patients professionally by phone, email and in-person to deliver accurate service information.
  • Answer roughly 50 inbound phone calls and similar number of referrals, resulting in excellent customer service provided to patients.
  • Deal with referrals and medical information for multiple Community services such as District Nursing.
  • Handle sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
  • Interact with patients and medical professionals by phone, email and in-person to deliver accurate medical information.
  • Assist patients with daily enquiries and addressed incoming correspondence to maintain timely responses.
  • Interact with customers professionally by phone, email and in-person to deliver accurate service information.
  • Ensure that Trust values are maintained to highest standards.

Customer Advisor

SKY
Stockport
06.2016 - 04.2024
  • Tv/Broadband and phone service advisor and upselling.
  • Dealing with a large volume of service calls, advising customers on their orders and billing and also promoting Sky products and services that may be of interest to the customer.

Education

Certificate Complete Customer Service and Communication Skills - Customer Service

Study Hub
Online

Certificate Disability and the work place level 3 - Disability

Oplex Careers
Online

Certificate Disability Awareness - Disability

Brentwood Open Learning College
Online

Bsc (Hons) Wildlife ecology and behaviour - Life Sciences

Manchester Metropolitan University
Manchester

Bsc (Hons) Marine biology and Zoology - Ocean Sciences

University of Wales, Bangor
Bangor, Gwynedd

Human Biology, Discovering Science - Biological Science

Open University
Manchester

GCSEs - 10 Subjects , A-C

St Annes RC High School
Stockport

Skills

  • Customer service
  • Complaint management
  • Positive and approachable
  • Problem-solving
  • Energetic work ethic
  • Active listening
  • Patient query and data management
  • Commitment to quality care
  • Resilient under pressure
  • Prioritisation expertise
  • Empathetic listener
  • Patient confidentiality
  • Resourcefulness

Personal Information

Date of birth: 04/12/80

Affiliations

  • Baking
  • Listening to audiobooks
  • Singing

References

References available upon request.

Timeline

Co-Chair Disability and Wellbeing staff Network

NHS
11.2024 - 06.2025

Contact Centre Administrator

NHS
04.2024 - 06.2025

Customer Advisor

SKY
06.2016 - 04.2024

Certificate Complete Customer Service and Communication Skills - Customer Service

Study Hub

Certificate Disability and the work place level 3 - Disability

Oplex Careers

Certificate Disability Awareness - Disability

Brentwood Open Learning College

Bsc (Hons) Wildlife ecology and behaviour - Life Sciences

Manchester Metropolitan University

Bsc (Hons) Marine biology and Zoology - Ocean Sciences

University of Wales, Bangor

Human Biology, Discovering Science - Biological Science

Open University

GCSEs - 10 Subjects , A-C

St Annes RC High School

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Gillian Hutchinson