Gillian Caldwell
Morpeth ,Northumberland
Summary
Dedicated Clinical Nurse Specialist Sexual Health with strengths in administering comprehensive sexual health services. Delivers patient-centred care through effective counselling, medication management, and family planning education. Focuses on enhancing community health awareness and improving patient outcomes through innovative health promotion initiatives.
Overview
31
31
years of professional experience
Work History
Clinical Nurse Specialist Sexual Health
Sunderland and South Tyneside Foundation Trust
Newcastle upon Tyne
12.2008 - Current
- Administered oral, topical and intramuscular medications based on patient symptomatology and treatment plans.
- Offered family planning and sexual health services, including contraception advice and STI testing.
- Discussed and provided Intrauterine devices and subdermal implants.
- Provided comprehensive counselling on family planning, contraception, and sexual health to diverse clients.
- Maintained up-to-date knowledge of advancements in contraception and reproductive health.
- Delivered educational sessions to patients on reproductive health, contraception, and disease prevention, enhancing community awareness.
- Facilitated engaging educational workshops on topics such as contraception, STI prevention, and healthy relationships.
- Resolved customer complaints through effective communication and problem-solving strategies. with calm, clear communication and problem-solving.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Actively listened to customers to fully understand requests and address concerns.
- Inspected, cleaned and dressed patient wounds for optimum healing.
- Coordinated patient care in consultation with multidisciplinary team of health professionals.
- Consulted with health professionals across disciplines to coordinate successful treatments.
- Supervised, trained and mentored new nurses on nursing requirements and procedures.
- Implemented infection control measures within the clinical setting, contributing to a safe environment for patients and staff.
- Provided emotional support and counselling to patients and their families, facilitating coping strategies for illness management.
- Fostered and gained patient trust and cooperation by developing collaborative therapeutic relationships during treatment.
- Administered prescribed medications and treatments to patients, adhering strictly to healthcare guidelines and safety standards.
- Managed stock levels of clinical supplies and medications, maintaining optimal inventory for patient care needs.
- Used broad knowledge, clinical experience and critical thinking to determine diagnoses of patients, practising accuracy in assessment findings.
- Managed work shifts of staff to provide full coverage for patients, providing stellar patient care services.
- Assisted in planning and organising health education programmes tailored to community needs. and deliver health education programmes targeted in specific communities or patient groups.
- Educated patients and families on disease management, medication regimes, and lifestyle adjustments to support health and wellbeing.
- Collaborated with patient care units to improve patient experience and deliver better outcomes.
- Engaged in continuous professional development to stay abreast of advancements in nursing practice and healthcare technology.
- Supervised staff to fulfill performing roles and treat patients with ample care and compassion.
- Participated in clinical audits and research projects, collecting data to improve the quality of nursing care and patient outcomes.
- Utilised electronic health record systems to efficiently document patient care activities and access important health information.
- Led training sessions for junior nurses and healthcare assistants, sharing expertise and promoting best practices in patient care.
- Offered triage counsel and guidance to physicians and staff referring patients to address urgent needs and initiate medical care.
- Conducted health promotion workshops and clinics, empowering communities to take proactive steps towards disease prevention.
- Stayed up to date with latest developments to provide best practices and help contribute to medical research.
- Analysed patient feedback and clinical data to identify areas for improvement in service delivery.
- Reviewed and updated clinical policies and procedures, maintaining compliance with national healthcare standards.
- Facilitated patient education sessions on disease management and prevention strategies, empowering patients in their care.
- Acted as a mentor to student nurses and less experienced staff, fostering a culture of learning and professional growth.
Nurse Advisor
NHS Direct
Newcastle upon Tyne
02.1999 - 12.2008
- Carried out telephone triage consultations to provide evidence-based clinical care to patients.
- Assisted duty teams with reducing on-the-day patient demand through effective, efficient telephone triage.
- Triaged emergency calls from 999.
- Answered telephone enquiries, provided information, and transferred calls to relevant departments, ensuring efficient communication.
- Conducted telephonic triage, assessing patient symptoms to determine urgency and appropriate care pathways.
- Triaged incoming patients efficiently, prioritising care based on severity of conditions.
- Provided immediate emotional support and crisis intervention over the telephone to individuals experiencing distress.
Registered Midwife
Northumberland NHS Trust
Ashington, Northumberland
06.1995 - 03.2000
- Provided postnatal care, including breastfeeding advice and emotional support, to new mothers during recovery.
- Monitored condition of patients and fetuses during pregnancy and throughout labour through detailed checks and inspections.
- Administered medications and injections as prescribed, adhering to strict medical protocols.
- Assessed progress during pregnancy and childbirth at established intervals.
- Provided emotional support and reassurance to women and partners to ease fear and anxieties in giving birth.
- Conducted antenatal assessments, including monitoring foetal heart rates and maternal health, to support pregnancy well-being.
- Provided practical advice to new mothers to nurture and care for newborns.
- Provided detailed information, encouragement and emotional support to patients during labour.
- Demonstrated compassion and care during labour process to establish smooth delivery.
- Advocated for patient preferences during labour, supporting informed decision-making and consent.
- Planned, delivered and evaluated midwifery services to current care standards.
Education
Bachelor of Science - Practice Development Sexual Health
University of Northumbria
Newcastle upon Tyne, NET01-2011
RGN - Registered general Nurse
ENB
South Tyneside01-1989
Certificate of Higher Education - Letter of Competence in Intrauterine Devices
FSRH
Newcastle upon tyne01-2024
Certificate of Higher Education - Letter on Competence in Subdermal Contraceptive Implant techniques insertion and removal
FSRH
Newcastle upon Tyne, 01-2023
certificate - Leadership
Creative health care Management
Newcastle upon Tyne, 01-2023
Level 7 towards MSc - Professional Nurse Advocate
University of Worcester
Worcester01-2021
NVQ Level 2 - Leadership
Institute of Leadership and management
Newcastle upon Tyne01-2015
certificate - Mentorship
Northumbria University
Newcastle upon Tyne, 01-2012
Registered Midwife - Midwifery
Registered Midwife
Gateshead 01-1992
730 - Education
Sout Tyneside college
South Shields01-1991
Skills
- Patient care
- Clinical assessment
- Medication administration
- Infection control
- Healthcare compliance
- Telehealth services
- Team collaboration
- Patient education
- Emotional support
- Communication skills
- Time management
- Leadership development
- Data analysis
- Teamwork
- Positive attitude
- Patient communication
- Staff supervision
- Direct patient care
- Professionalism
- Active listening
- Team Leadership
- Effective communication
- Nursing staff leadership
- Compassionate care
- Infection control procedures
- Empathy towards patients
- Relationship-building
- Health education
- Written and verbal communication
- Accurate record-keeping
- Excellent clinical decision making
- Computer literacy
- Evidence-Based Practice
- Clinical judgment
- Time efficiency
- Clinical judgement
- Electronic medical record (EMR) software management
- Self-motivation
- Health promotion
- Multidisciplinary collaboration
- Empathetic communication
- Care procedure knowledge
- Mentoring and coaching
- Pharmacology knowledge
Hobbies and interests
- I participate in Dog Agility and showing my dogs
- I also judge breed dogs in competitions, examining and writing up critiques which are available to owner / handlers
Timeline
Clinical Nurse Specialist Sexual Health
Sunderland and South Tyneside Foundation Trust
12.2008 - Current
Nurse Advisor
NHS Direct
02.1999 - 12.2008
Registered Midwife
Northumberland NHS Trust
06.1995 - 03.2000
Bachelor of Science - Practice Development Sexual Health
University of Northumbria
RGN - Registered general Nurse
ENB
Certificate of Higher Education - Letter of Competence in Intrauterine Devices
FSRH
Certificate of Higher Education - Letter on Competence in Subdermal Contraceptive Implant techniques insertion and removal
FSRH
certificate - Leadership
Creative health care Management
Level 7 towards MSc - Professional Nurse Advocate
University of Worcester
NVQ Level 2 - Leadership
Institute of Leadership and management
certificate - Mentorship
Northumbria University
Registered Midwife - Midwifery
Registered Midwife
730 - Education
Sout Tyneside college