Summary
Overview
Work history
Education
Skills
Timeline
Generic

Gianmarco Venuti

Nottingham,East Midlands

Summary

I am a hardworking, honest, and reliable individual with a friendly demeanor who thrives both as part of a team and when working independently. With 7 years of experience in the customer service industry, I’ve consistently provided high standards of customer service and developed excellent verbal and written communication skills. My ability to build strong relationships with colleagues and clients has led to multiple promotions in my current role.

I have a strong passion for IT and technology, and I am excited to further explore this field in a professional capacity. I am eager to apply my problem-solving skills and technical interest to new challenges, particularly in IT-related roles. I take pride in my strong organizational skills, ensuring that I meet deadlines and manage multiple tasks effectively. Always eager to learn and improve, I am now seeking a career change to further challenge myself and explore new opportunities. With a proven ability to adapt, I look forward to applying my experience and transferable skills to new situations, always maintaining a commitment to excellence in service and performance.

Overview

8
8
years of professional experience
6
6
years of post-secondary education

Work history

Casino supervisor

Victoria Gate Casino
Leeds, Yorkshire
05.2020 - 01.2025
  • Served customers with excellent customer service skills to facilitate positive experiences.
  • Organised cash flow and recorded transactions for accurate recordkeeping.
  • Handled complaints and reported incidents to management.
  • Stayed up-to-date on policies and rules to maintain consistency.
  • Enforced gambling rules to guarantee fair play.
  • Distributed winnings and collected payments from losers.
  • De-escalated conflict to prevent incidents and maintain patron safety.
  • Communicated betting information and outlined related procedures.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped meet business needs by working extra shifts.

Casino dealer

Victoria Gate Casino
Leeds, Yorkshire
05.2018 - 05.2020
  • Promoted customer retention and satisfaction by greeting guests in friendly and enthusiastic manner to encourage fun gameplay environment.
  • Served customers with excellent customer service skills to facilitate positive experiences.
  • Handled complaints and reported incidents to management.
  • Communicated betting information and outlined related procedures.

Trainee casino dealer

Victoria Gate Casino
Leeds, Yorkshire
05.2017 - 05.2018
  • Participated in training and seminars to enhance skills and promote growth.
  • Adapted to new situations and learned new skills quickly.
  • Worked productively with team members to achieve common goals.
  • Showed initiative and willingness to take on new challenges.

Education

Az 900 - It support

Microsoft online course
Online
08.2024 - 09.2024

Microsoft

Ms 900 -

Microsoft online course
Online
08.2024 - 09.2024

Diploma of Higher Education - Technical-commercia

A.M. Jaci
Messina, Sicily
09.2008 - 06.2014

ECDL Full Standard -

A.M.
Messina, Sicily
09.2011 - 03.2012

Skills

  • Cash handling
  • Customer Service
  • Conflict Resolution
  • Complaint resolution
  • Calculating payouts
  • Gambling knowledge
  • Politeness
  • Risk mitigation
  • Staff supervision
  • Chip and token selling
  • Cash counting
  • Excellent numeracy skills
  • Fraud detection

Timeline

Az 900 - It support

Microsoft online course
08.2024 - 09.2024

Ms 900 -

Microsoft online course
08.2024 - 09.2024

Casino supervisor

Victoria Gate Casino
05.2020 - 01.2025

Casino dealer

Victoria Gate Casino
05.2018 - 05.2020

Trainee casino dealer

Victoria Gate Casino
05.2017 - 05.2018

ECDL Full Standard -

A.M.
09.2011 - 03.2012

Diploma of Higher Education - Technical-commercia

A.M. Jaci
09.2008 - 06.2014

Microsoft
Gianmarco Venuti