Summary
Overview
Work History
Education
Skills
Timeline
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Adrian-Claudiu Caldararu

London,london

Summary

Qualified with expertise in working place opening and closing procedures , cash management and merchandising . Able to handle all task with efficacy and accuracy . over 5 years experience in hospitality / customer service . Knowledgeable in security monitoring and meting diverse customer needs. Released and friendly , providing excellent customer service . An extensive knowledge in the gambling industry.

Overview

7
7
years of professional experience

Work History

Casino supervisor

Little Vegas Casino
Wood Green, Haringey
03.2024 - 04.2025
  • Supervised cash handling processes, maintaining integrity at all times.
  • Upheld compliance with local law enforcement agencies through cooperative efforts.
  • Encouraged responsible gambling amongst patrons to promote a healthy environment.
  • Scheduled shifts and breaks for staff members to ensure optimal manpower utilisation.
  • Demonstrated excellent customer relationship skills whilst dealing with VIP clients.
  • Directed team training, enhanced workflow productivity.
  • Identified knowledge and training gaps and implemented training to boost service delivery.
  • Assisted in maintaining a safe gambling environment for all guests.
  • Monitored gambling activities closely to ensure adherence to legal requirements.
  • Managed gaming operations, ensuring compliance with British gambling regulations.
  • Handled cash transactions for customers, ensuring a smooth gambling experience.
  • Promoted responsible gambling practices amongst patrons to maintain a healthy gaming environment.
  • Demonstrated professionalism whilst dealing with sensitive information about customers' gambling habits, respecting their privacy rights as per GDPR standards.
  • Processed tickets, notes and coins, handling large sums of money.
  • Maintained safety standards with careful pesticide handling.
  • Demonstrated commitment to health and safety procedures by following strict guidelines during all tasks undertaken on the job site.
  • Supported the sales team in meeting targets by providing necessary back-end assistance.

Assistant manager

Grodzinsky Stamford Hill Ltd
London, Stamford Hill
08.2021 - 03.2024
  • Handled customer complaints effectively, restoring trust in our brand.
  • Created a positive work environment, resulting in higher employee morale.
  • Improved customer service by implementing new procedures and protocols.
  • Streamlined store operations with efficient scheduling.
  • Minimised inventory loss for improved profit margins.
  • Increased staff productivity by providing comprehensive training programmes.
  • Monitored sales performance regularly adjusting strategies as required.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Coordinated with team members for smooth shift transitions.
  • Balanced till at end of day, maintaining accurate records.
  • Identified counterfeit notes whilst handling cash, ensuring financial security.
  • Ensured prompt invoice processing, enhanced cash flow.
  • Resolved invoice disputes promptly; maintained strong vendor relationships.

Warehouse operations supervisor

CERVO BOLL
Moerdjik, Netherlands
10.2020 - 06.2021
  • Collaborated with other departments to meet customer delivery deadlines promptly.
  • Investigated any reported discrepancies or complaints, ensuring prompt resolution.
  • Streamlined inventory management processes to ensure timely order fulfilment.
  • Supervised loading and unloading operations, ensuring goods were handled correctly.

Assistant manager/Cashier

SC KEOPS CASINO SRL
Petrosani, Romania
02.2018 - 10.2020
  • Maintained high standards of store cleanliness, enhancing shopping experience for customers.
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Provided support to manager during audits, ensuring accurate reports.
  • Implemented promotional strategies for increased footfall during holiday seasons.
  • Kept up-to-date knowledge of game rules and betting guidelines, empowering customers' decision-making process.
  • Verified jackpots and payouts to maintain integrity in the casino environment.
  • Adapted quickly during busy periods to ensure smooth flow of operations.
  • Safeguarded casino assets by diligently monitoring suspicious behaviour and reporting potential threats immediately.
  • Fulfilled cashier duties effectively under high-pressure situations without compromising accuracy or speed.
  • Balanced cash drawers at the end of each shift, ensuring all transactions were accounted for.
  • Enhanced overall gaming experience through friendly yet professional interaction with customers.
  • Ensured smooth operations by efficiently managing cash transactions.
  • Maintained a high level of customer service, contributing to an enjoyable gaming experience.
  • Handled customer complaints in calm, professional and non-confrontational way.
  • Built and maintained strong working relationships with colleagues across the company.
  • Handled cash and asset counts with meticulous accuracy and efficiency.
  • Enforced gambling rules to guarantee fair play.

Education

Economics

CONSTANTIN BRANCUSI
PETROSANI , ROMANIA

Skills

  • Multi-Tasking competency
  • Financial transaction handling
  • Gambling industry knowledge
  • Detail-Oriented observation
  • Positive work ethic
  • Customer service orientation
  • Relationship-building
  • IT knowledge

Timeline

Casino supervisor

Little Vegas Casino
03.2024 - 04.2025

Assistant manager

Grodzinsky Stamford Hill Ltd
08.2021 - 03.2024

Warehouse operations supervisor

CERVO BOLL
10.2020 - 06.2021

Assistant manager/Cashier

SC KEOPS CASINO SRL
02.2018 - 10.2020

Economics

CONSTANTIN BRANCUSI

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Adrian-Claudiu Caldararu