Gianluca Esposito
London,City of London
Summary
Enthusiastic Casino Dealer with a friendly demeanour and calculation ability. Outstanding communication skills and a history of building rapport with gamblers to cultivate regular visitors.Facilitates orderly and fair play in gambling establishment. Explains and enforces procedures and rules for consistent and reliable play. Comfortable working in customer-facing environment in fast-paced situations.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Casino dealer 3
Mayfair Metropolitan Casino
London, City of London
2022.08 - Current
- Complied with regulatory standards and requirements.
- Conducted games such as Roulette, Blackjack,Punto Banco and Three Card Poker by explaining rules, taking bets and delivering payouts.
- Ran daily functions of tote operations.
- Receive ongoin trainings about Money Laundering, Customer Service, Healthy and Safety.
- Started as a dealer2 i was promoted as Dealer 3,having the opportunity to inspect on regular basis and deal high value games.
- Multiskill, trained for cash desk
Casino dealer
Grosvenor Casinos, Victoria Casino
London, City of London
2019.08 - 2022.08
- Conducted games such as Roulette, Blackjack,Punto Banco and Three Card Poker by explaining rules, taking bets and delivering payouts.
- Complied with regulatory standards and requirements.
- Served customers with excellent customer service skills to facilitate positive experiences.
- Received inspector training, being able to inspect busy games and high value games.
Casino dealer
Aspers Casino
London, City of London
2018.12 - 2019.08
- Conducted games such as Roulette, Blackjack,Three Card Poker and Punto Banco by explaining rules, taking bets and delivering payouts.
- Distributed winnings and collected payments from losers.
- Complied with regulatory standards and requirements.
Casino supervisor
Costa Crociere S.P.A.
Genova, Italy
2016.09 - 2018.10
- De-escalated conflict to prevent incidents and maintain patron safety.
- Distributed winnings and collected payments from losers.
- Served customers with excellent customer service skills to facilitate positive experiences.
Casino dealer
Costa Crociere S.P.A.
Genova, Italy
2015.12 - 2016.09
- Conducted games such Roulette,Blackjack,Punto Banco and Three Card Poker by explaining rules, taking bets and delivering payouts.
Education
Diploma of Higher Education - Math, Science, Physics, Chemistry
2011.09 - 2015.09
Skills
- Table dealing
- Gaming security
- Dealer monitoring
- Chip skills
- Cash handling
- Anti-money laundering
- Correct gaming procedures
- Calculating payouts
- Payout processes
- Gaming dispute resolution
- Game rule enforcement
- Customer-focused
- Team building
- Problem-solving
- Communication skills
Timeline
Casino dealer 3 - Mayfair Metropolitan Casino
2022.08 - Current
Casino dealer - Grosvenor Casinos, Victoria Casino
2019.08 - 2022.08
Casino dealer - Aspers Casino
2018.12 - 2019.08
Casino supervisor - Costa Crociere S.P.A.
2016.09 - 2018.10
Casino dealer - Costa Crociere S.P.A.
2015.12 - 2016.09
Liceo Pitagora Benedetto Croce - Diploma of Higher Education, Math, Science, Physics, Chemistry
2011.09 - 2015.09