Gia Malocca

• Delivered impeccable customer service by addressing client queries promptly.
• Established strong relationships with suppliers to ensure high quality service delivery.
• Streamlined event planning processes, enhancing efficiency and productivity.
• Ensured adherence to health and safety regulations during all events, prioritising attendee wellbeing.
• Developed comprehensive event briefs for precise staff guidance.
• Collaborated with clients to understand their specific event requirements.
• Liaised with venue owners, fostering strong business partnerships.
• Managed large-scale events from initial planning to successful completion.
• Assessed individual customer needs and recommended event packages to suit.
• Determined client budget, vision and requirements through consultations.
• Managed crisis situations calmly, ensuring minimal disruption to the scheduled programme.
• Coordinated logistics of multiple simultaneous events without compromising on quality or punctuality.
• Oversaw budget management effectively to avoid overspending.

• Demonstrated strong leadership skills in managing cabin crew members, fostering supportive work environment on board.
• Ensured compliance with aviation regulations for safe and smooth operations.
• Enhanced passenger satisfaction by promptly addressing their needs and concerns.
• Improved overall recruitment success by developing comprehensive candidate screening process.

• Managed in-cabin services efficiently, including food and beverage distribution for an enjoyable flight experience.
• Supported colleagues during busy periods or emergencies demonstrating team spirit and reliability.
• Contributed to high customer satisfaction levels via exceptional interpersonal skills and attention to detail during in-flight services delivery.
• Demonstrated professionalism when dealing with challenging or difficult passengers to maintain a peaceful journey environment.
• Travelled internationally to Asia, Australia, Europe, North and South America, giving me a wealth of experience in cultural diversity and helping me understand the needs and expectations of many cultures.

Skytrax Airline of the year 2010, 2011, 2012.

5 star service to VIP guests