Gia Khokhar
Birmingham
Summary
I am a business and technology-focused individual with strong experience in leadership, retail, and customer service. I bring an approachable, personable energy, making it easy for me to build genuine relationships and communicate effectively with all types of people. I also am very people- aware and socially smart, so I can read situations well and adapt how I approach different customers. Furthermore, by being results-driven and efficient, I get stuck in, work at pace, and make sure things get done properly without wasting time. This allows me to secure strong outcomes and favourable terms for both sides when closing deals.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
Sales advisor
Superdrug
2025.11 - 2026.01
- Worked with a range of healthcare, cosmetics, and fragrance brands.
- Managed stock and followed shop floor plans to maintain organisation and presentation.
- Operated tills and handled returns, exchanges, and customer queries.
- Constantly keeping updated with the company’s offers and reaching sales targets.
- Delivered excellent customer service by addressing and resolving queries.
Supervisor
Superdrug
2024.01 - 2025.01
- Managing teams of between 5-10 colleagues at one time per shift whilst completing other managerial tasks during the shift.
- Taking care of cash and banking for the store at the end of the day whilst directing colleagues on clearing and setting up the shopfloor for the following business day.
- Constantly following up on health/safety and security checks and audits provided by the company to ensure we are presenting and working to the best of our abilities to maintain and better the brand.
- Helping customers on a day to day basis to not only fulfil their needs but to also push sales with customer reviews and personalised experiences with my knowledge.
- Managing store deliveries, orders, promotional changes and social media pages.
Sales advisor
Superdrug
2022.10 - 2023.09
- Worked with a range of healthcare, cosmetics, and fragrance brands.
- Managed stock and followed shop floor plans to maintain organisation and presentation.
- Operated tills and handled returns, exchanges, and customer queries.
- Constantly keeping updated with the company’s offers and reaching sales targets.
- Delivered excellent customer service by addressing and resolving queries.
Cyber Security
BT broadband
Birmingham
2022.07 - 2022.07
- Working in a professional office environment.
- Creating presentations based on my topic for the day and delivering them to my leaders at the end of the business day after understanding and evaluating them.
- Learning about red and blue teams, wiretapping, cloud systems and the fundamentals of computer programming.
- Learning how to use Google and Microsoft applications.
Summer Sales Assistant
Clark’s
2021.07 - 2021.09
- Dealing with general customer enquiries and providing helpful, friendly assistance in-store.
- Preparing products in the stock room, ensuring items are ready, organised, and correctly presented for sale.
- Helping customers find the correct shoe size and suitable products, offering guidance based on their needs and preferences.
Education
BSc - Computer Science
Birmingham City University
2023.09 - 2025.05
Introductory diploma - Accounting, Business studies, Information Technology
Holyhead Academy and Sixth Form
2016.09 - 2023.06
Bachelor of Science - Business Information Technology
Birmingham City University
2025.09 - 2026.04
Skills
- Teamwork- Able to easily adapt to a new social setting and work proficiently with teammates with my bubbly personality
- Leadership- Able to take control of a situation when needed and provide the most efficient solutions for a team to work to achieve a goal
- Excellent communication skills, both written and verbal
- Organisation - Able to keep a good study, work and home balance
- Multilingual - Fluent in Punjabi, English and Hindi
- Knowledge in most areas of Google and Microsoft office
References
References are available upon request.
Accomplishments
- Captain of BCU and Keele University's official Bhangra team at Capital Bhangra 2026.
- President – Birmingham City University Bhangra SocietyDuke of Edinburgh’s Gold Award (2018-2023)
- Holyhead Sixth Form’s Student President (2021-2023)
- Holyhead Academy’s Head Girl (2020-2021)
- Community Apprentice Programme- Envision Award (2019-2020)
Interests
I regularly take part in Bhangra, training around 3–5 times a week as it’s something I really enjoy and like staying consistent with. I’m also interested in learning new languages and exploring different cultures, and enjoy picking things up along the way. Travelling is another big interest, and I like experiencing new places whenever I get the chance.
Timeline
Sales advisor
Superdrug
2025.11 - 2026.01
Bachelor of Science - Business Information Technology
Birmingham City University
2025.09 - 2026.04
Supervisor
Superdrug
2024.01 - 2025.01
BSc - Computer Science
Birmingham City University
2023.09 - 2025.05
Sales advisor
Superdrug
2022.10 - 2023.09
Cyber Security
BT broadband
2022.07 - 2022.07
Summer Sales Assistant
Clark’s
2021.07 - 2021.09
Introductory diploma - Accounting, Business studies, Information Technology
Holyhead Academy and Sixth Form
2016.09 - 2023.06