STEPHANIE HANKIN
Summary
I am an English Literature graduate who has gained writing experience working for two local papers on the Isle of Wight. I have covered press releases and have also reported and covered my own stories. I have worked as a freelance writer for a marketing and events firm called B2B Expos. I am a team player with excellent interpersonal skills, I am dedicated and meticulous in my work and quick to learn.
Due to relocation, I am seeking new writing opportunities.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Team Member
Milestones Museum
Basingstoke
04.2023 - Current
- I work on reception booking customers in on the Centrix database
- Taking cash and card payments
- Till handling such as cashing up and updating the figures into the database
- Offering excellent customer service advice when taking booking face to face or on the telephone
- Sending emails to customers
- Fire Marshal duties- I complete a sweep of the museum ensuring the building is locked up and secure
- Answering any questions about the museum, I have a good knowledge of the artefacts and history of the building.
Sales Associate
Tkmaxx
Newport
10.2017 - 07.2022
- Operated checkout and assisted customers at a busy location
- Trained new team members
- Achieved my targets by receiving 5 outstanding customer satisfaction surveys in one month
- Took charge of cashing up the tills, visual merchandising and stock control
- Created warm customer relationships.
Writer
B2B Expos
01.2020 - 01.2022
- Phoning up B2B clients to ask if they would like to advertise in our events brochure
- Writing the copy and ensuring it is e-mailed back to the client for any changes
- Designing the brochure and layout
- Providing excellent customer service and asking for follow up feedback from the event
- General administrative duties such as sending e-mails and taking phone calls.
Writer and reporter
The Observer, The County
01.2018 - 12.2019
- Sourcing local and independent community and event stories and news for the Isle of Wight Observer and the County Press
- Attending court hearings to cover stories
- Writing up press releases
- Covering advertorials
- Reporting
- Writing theatre reviews and other local events
- Attending weekly meetings with my team to pitch my ideas.
Education
BA Honours - English Literature and Drama
St Mary's University, Twickenham
Twickenham 09.2005 - 07.2008
GCSEs -
Sunbury Manor School
Sunbury-on-Thames 09.1993 - 07.1997
Skills
- Customer service skills- I have always exceeded my customer service satisfaction targets I go above and beyond for my customers
- Excellent interpersonal skills -I am a team player with a bubbly personality I can easily adapt to any situation
- Excellent IT skills and is familiar with Microsoft word and excel
- Imaginative and creative with a portfolio of different genres of writing
- Flexible and able to work under pressure
- Cash handling
Timeline
Team Member
Milestones Museum
04.2023 - Current
Writer
B2B Expos
01.2020 - 01.2022
Writer and reporter
The Observer, The County
01.2018 - 12.2019
Sales Associate
Tkmaxx
10.2017 - 07.2022
BA Honours - English Literature and Drama
St Mary's University, Twickenham
09.2005 - 07.2008
GCSEs -
Sunbury Manor School
09.1993 - 07.1997
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