Commercially driven client relationship professional with experience managing high-value engagements across UK and US markets. Background in psychology supports strong behavioural insight, stakeholder management and structured decision-making. Experienced in revenue generation, negotiation and delivering outcomes in fast-paced environments. Interested in roles within financial services that combine long-term relationship management, analytical thinking and disciplined execution.
Overview
8
8
years of professional experience
12
12
years of post-secondary education
Work history
Social worker
Redbridge Children Services
London
2025.02 - Current
Conduct structured risk assessments, analysing complex data to inform compliance-led decisions under statutory frameworks.
Manage and review Child in Need (CIN) plans, ensuring outcome-focused interventions
Lead and coordinate Child Protection (CP) plans, including core groups and review processes
Deliver direct work with children and families to promote safety, stability, and positive change
Work effectively within multi-agency partnerships (solictors, education, health, police, and other professionals)
Prepare high-quality reports, assessments, and court documentation where required
Maintain accurate, timely recording and ensure compliance with statutory guidance and local procedures
Manage a diverse and complex caseload, demonstrating sound professional judgement and decision-making
Social Worker Children’s Protection Team
London Borough of Enfield Council
London
2023.11 - 2025.01
Conducted child and family assessments and developed care plans for children in need and at risk.
Collaborating with other professionals and agencies, such as health services, schools, and the police, to provide coordinated support.
Participating in multi-agency meetings and child protection conferences.
Providing direct support and intervention services to children and families.
Working with families to improve parenting skills and family dynamics.
Maintained accurate and detailed case records and reports.
Ensuring that all actions comply with safeguarding policies and procedures.
Responding to child protection referrals and taking appropriate action to protect children at risk.
Mental Health Support Worker
NHS
London
2021.09 - 2023.11
Delivered direct support to service users within a multidisciplinary, patient-centred environment.
Conducted observations and risk assessments, documenting findings accurately and in line with Trust policies.
Collaborated with healthcare professionals to deliver therapeutic interventions and ensure high-quality care.
Maintained GDPR-compliant records and ensured all practices met Data Protection and organisational standards.
Participated in ward meetings to support effective communication and coordinated decision-making.
Assessment and London Intervention
London Borough of Waltham Forest Children’s Protection
London
2022.10 - 2023.05
My final placement was in the children’s social services, assessment, and interventions team in Waltham Forest. As a result, I am well-versed in children’s social services and the assessment procedure.
I worked collaboratively with other social workers on the team to complete Child Protection S.47 and worked individually on Child in Need S.17 (Children Act 1989).
This allows me to do a thorough child and family assessment, including risk assessment and direct work with children by speaking to both parents about the referral signposted information to perinatal mental health services, Solace, CGL, Rise and Baby Bank.
Furthermore, I have had the chance to delegate cases to consent-based programs such as Early Help, which collaborate closely with Children Protection.
I have co-worked child protection cases S.47 and attended LPM meeting.
Talent Acquisition Manager
Hackajob
London
2022.04 - 2023.01
Assisted in achieving an average placement value of $185,000.
Supported candidates from Java markets through effective engagement.
Contributed to the development of the US marketplace, increasing live candidates from 0% to 20%.
Facilitated submission of an average of 12 candidates per week.
Achieved weekly target of 12 candidates consistently.
Organised candidate-focused events, both in-person and online, to enhance candidate experience.
Provided valuable market insight data to inform business decisions.
Implemented sourcing strategies to attract passive candidates and expand talent pipeline.
Utilised recruitment marketing tools to improve efficiency of recruitment processes.
Recruitment Resourcer
Lorien
London
2019.10 - 2021.07
Talent sourcing a broad range of candidates across the Technology, Data, and Commodities Trading markets.
Delivering into some of Loriens key clients including Shell, Gazprom, Anaplan, and many more
Client meetings and building relationships with key stakeholders.
Identifying skills to match appropriately with live vacancies.
Advertising and marketing live vacancies in order to attract talent.
Negotiating contracts and new starter packages
Relationship building and networking with both candidates and clients across all seniority levels.
Assisting the Account Manager to ensure the consistent delivery of excellent service.
Attending industry-related events to keep up to date with recent trends and practices.
Within my first full year in technology recruitment, I made 21 placements, a total of £150,000 worth of billings.
Insurance Broker
Hastings Direct
Leicester
2018.10 - 2019.06
Assisted customers with insurance renewals.
Made necessary amendments to insurance policies.
Handled payment processing efficiently.
Coordinated with other departments to resolve issues.
Responded to queries regarding renewals.
Monitored targets and KPIs closely.
Provided ongoing support post-sale ensuring continued customer satisfaction.
Recommended suitable products from a wide range of options to meet client requirements.
Negotiated best possible terms for clients' contracts with underwriters for maximum benefit.
Customer Service Advisor
Next Directory
Leicester
2018.01 - 2018.07
Answer all incoming calls to maintain 90% call success rate.
Dealing with email and chat enquiries
Keep diaries and arrange telephone calls back.
Liaise with staff in other departments and with external contacts.
Delivering outstanding customer service
Solving customers queries quickly and offering solutions.
Answer all incoming calls to maintain 90% call success rate.
Being able to navigate efficiently on software iGuide and Mainframe.
Acknowledging customers feelings and showing empathy
Education
Master of Arts - Social Work
University of East London
2021.01 - 2023.01
A-Levels - Art, Critical Contextual Art and Religious Studies
Leyton Sixth Form
2014.01 - 2016.01
GCSEs -
Cumberland Secondary School
2009.01 - 2014.01
Bachelor of Science - Psychology
De Montfort University
Leicester
2016.01 - 2019.01
Skills
Strong communicator
Reflective practice
Stakeholder management
Negotiation skills
Problem-solving ability
Time management and ability to work under pressure
Adaptability in fast-paced environments
References
References available upon request.
Timeline
Social worker
Redbridge Children Services
2025.02 - Current
Social Worker Children’s Protection Team
London Borough of Enfield Council
2023.11 - 2025.01
Assessment and London Intervention
London Borough of Waltham Forest Children’s Protection
2022.10 - 2023.05
Talent Acquisition Manager
Hackajob
2022.04 - 2023.01
Mental Health Support Worker
NHS
2021.09 - 2023.11
Master of Arts - Social Work
University of East London
2021.01 - 2023.01
Recruitment Resourcer
Lorien
2019.10 - 2021.07
Insurance Broker
Hastings Direct
2018.10 - 2019.06
Customer Service Advisor
Next Directory
2018.01 - 2018.07
Bachelor of Science - Psychology
De Montfort University
2016.01 - 2019.01
A-Levels - Art, Critical Contextual Art and Religious Studies