GERTRUDE OPPONG
ENG
Summary
Results-oriented professional with expertise in sales, customer service, and operations management across various sectors. Proven ability to build strong customer relationships, enhancing loyalty and satisfaction. Aiming to utilize a track record of achieving targets to contribute to a dynamic organization.
Overview
5
5
years of post-secondary education
11
11
years of professional experience
Work history
Cash office retail assistant
Primark Stores Ltd
Woolwich, Greenwich
2022.06 - 2026.06
- Maintains the accurate control of the cash handling operations within the store
- Ensured visual merchandising standards with regular display updates.
- Delivered excellent customer service by answering queries and providing product information.
- Supported team members for improved operational efficiency.
- Maintained clean shop floor, promoting a welcoming environment.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Preparation of till floats, cashing up, balancing and compliance reporting
- Maintain standard throughout the day and complete recovery daily
- Replenish stock to ensure maximum fill levels in my department
- Use information available to assist in laying out the department in relations to sales
- Provided coverage during peak times to manage customer flow effectively.
Retail assistant
Primark Stores Ltd
Cambridge, Cambridgeshire
2021.11 - 2022.06
- Maintain stock levels in order to maximize sales
- Maintain standard throughout the day and complete recovery daily
- Assist in unpacking and checking off new deliveries
- Ensure that all stock is correctly prices and that pricing procedures are carried out in line with company policy
- Supported team members for improved operational efficiency.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Handled transactions, maintaining accurate till records.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Processed online orders accurately and promptly for improved e-commerce service delivery .
- Helped in the setup of special events and promotional activities within the store.
- Maintained clean shop floor, promoting a welcoming environment.
- Maintained knowledge of products and features to provide recommendations to customers.
Administrator/ Customer Service Representative
Kumasi City Market
Ghana
2020.08 - 2021.10
- Collection of service charge from traders
- Maintains the accurate control of the cash handling operations within the market and balancing daily money
- Providing administrative support for the office
- Typing out written documents
- Attending to customers and helping them each day with their problems
- Accounts and Finance Department
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Assisted senior administrators to effectively coordinate large-scale events.
- Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations within the executive suite.
- Facilitated internal communications with clear and concise memos and bulletins.
- Organised important company meetings, leading to improved communication across departments.
Voluntary work/ Customer Service Representative
Kumasi Metropolitan Assembly
Kumasi
2018.12 - 2020.08
- Registration and validation of the market traders
- Allocating the traders with their respective stores
- Helping traders with problems and finding solutions to their problems
- Providing administrative support for the office
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Collaborated with sales team to maximise product visibility and sales.
- Performed administrative duties contributing towards smooth store operations.
- Assisted customers in making informed decisions by providing detailed product information.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Participated in team meetings sharing best practices for improving service delivery.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Law Intern/ Secretary and Personal Assistant
Kumasi Metropolitan Assembly
Ghana
2017.09 - 2018.08
- Maintained up-to-date knowledge on changes in law by conducting thorough research.
- Drafted legal documents under supervision of solicitors, enhanced accuracy.
- Managed administrative duties efficiently for smooth office operations.
- Conducted comprehensive research on legal matters, facilitated better case outcomes.
- Facilitated correspondence between parties involved in a case, promoted clarity and understanding.
- Assisted senior solicitors with case preparation, increased efficiency.
- Accompanied senior lawyers to meetings with clients providing essential note-taking assistance.
- Proofread legal documents before submission to courts reducing errors and potential delays.
- Gained hands-on experience assisting partner with copyright, patents and trademark cases.
- Managed high volume client caseloads through planning and organisation.
Law Intern / Personal Assistant (Internship)
Totoe Legal Service, Kumasi
Ghana
2015.06 - 2015.08
- Assisted in drafting contracts while ensuring compliance with laws which minimised risks and disputes.
- Conducted comprehensive research on legal matters, facilitated better case outcomes.
- Helped organise legal seminars which boosted team learning and development.
- Drafted legal documents under supervision of solicitors, enhanced accuracy.
- Participated in court proceedings for gaining practical experience.
- Observed confidentiality protocols when handling sensitive information ensuring trust and integrity were upheld at all times.
- Worked closely with paralegals to compile evidence, resulted in well-prepared trials.
- Proofread legal documents before submission to courts reducing errors and potential delays.
Education
Master of Arts - International Relations
Anglia Ruskin University
Cambridge, Cambridgeshire 2021.09 - 2022.09
Bachelor of Arts - Sociology
Kwame Nkrumah University of Science and Technology
Ghana 2013.08 - 2017.06
Skills
- Listening and writing communication skills
- Legal documentation and review
- Attention to details
- Active team player
- Efficient multitasking
- Leadership and change
- Public speaking
- Knowledge in outlook, spreadsheets, and presentation software
- Competency in MS Office (Advanced), Windows literate
- Knowledge in electronic discovery, document management systems, and conferencing
- Customer needs anticipation
- Case analysis
- Project management software experience
Timeline
Cash office retail assistant
Primark Stores Ltd
2022.06 - 2026.06
Retail assistant
Primark Stores Ltd
2021.11 - 2022.06
Master of Arts - International Relations
Anglia Ruskin University
2021.09 - 2022.09
Administrator/ Customer Service Representative
Kumasi City Market
2020.08 - 2021.10
Voluntary work/ Customer Service Representative
Kumasi Metropolitan Assembly
2018.12 - 2020.08
Law Intern/ Secretary and Personal Assistant
Kumasi Metropolitan Assembly
2017.09 - 2018.08
Law Intern / Personal Assistant (Internship)
Totoe Legal Service, Kumasi
2015.06 - 2015.08
Bachelor of Arts - Sociology
Kwame Nkrumah University of Science and Technology
2013.08 - 2017.06