Summary
Overview
Work History
Education
Skills
Courses
Payroll
Accounts Assistant
Timeline
Generic

Osee Rodrigues

Swindon,Wiltshire

Summary

Learning through experience and implementing efficiency for higher productivity, I believe in this and have dynamically practiced the same at my work place. I want to explore my skills & be capable of being an asset to the organization that I work with. I am very dependable, have great work ethics and also a fast learner. Demonstrate effective communication abilities, facilitating idea sharing and client issue resolution to ensure satisfaction. Proven team leadership and management skills, showcasing problem-solving and decision-making capabilities. A collaborative team player with a strong ability to build relationships with colleagues. Hard-working with strong organizational skills who achieves company goals through exceptional planning and prioritization. I have Experienced working in team environments and has reputation for hard work, punctuality and willingness to learn new things.

Overview

13
13
years of professional experience
5
5
years of post-secondary education

Work History

Retail assistant/Cash Office

Primark
Swindon, Wiltshire
11.2016 - Current
  • · Cash office job where I count and verify cash-outs, prepare floats, balance large volumes of cash, while maintaining a high degree of confidentiality, accuracy and security.
  • Managed inventory for streamlined store operations.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Handled transactions, maintaining accurate till records.
  • Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
  • Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
  • Stayed updated on current promotions and new products to provide accurate information to customers.
  • Delivered excellent customer service by answering queries and providing product information.
  • Replenished floor stock and processed deliveries promptly, maximizing product availability for customers.

Customer service associate

IFB Industries Ltd India
Goa India
06.2012 - 01.2014
  • Handled an average 100 customer interactions per 8-hour shift. This included incoming and outgoing calls.
  • Resolved customer complaints on calls and redirect calls to specific department if necessary.
  • Provided prompt, accurate and courteous responses to customers.
  • Resolved online customer complaints.
  • Have always achieved the targets set by the company.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Fostered positive relationships with customers through professional behaviour.
  • Implemented feedback from customers to improve service delivery standards.

Bank Cashier

HDFC Bank Ltd
Goa India
01.2012 - 05.2012
  • Verified cheques, ensuring error-free transactions.
  • Processed cash deposits and withdrawals for customers.
  • Open bank accounts for new customers.
  • Inform customers about bank products and services.
  • Meet different clients and pitch them products of the bank.
  • Provided change and receipts promptly, increasing transaction speed.
  • Assisted customers with questions about products, services and terms.
  • Prevented fraud by verifying customer identities and validating transaction details.
  • Kept tidy work area, enhancing bank's professional image.
  • Guaranteed transparent transactions, enforcing compliance with established policies.
  • Handled customer complaints effectively for enhanced reputation.

Education

Bachelor of Business Administration - Accounts

Goa University (Carmel College Goa)
Goa India
06.2007 - 04.2010

Certificate of Higher Education - Business Studies, Accounting, Mathematics & Management studies.

Carmel College, Goa India
Go India
06.2005 - 04.2007

Skills

  • Multitasking and Flexibility- Ability to multitask allows me to balance a variety of projects at the same time with the ability to be flexible to change
  • Effective Communication Abilities- communication skills help me share ideas internally and easily resolve client issues to ensure their satisfaction"
  • Team Leadership and Management- showcase problem-solving and decision-making abilities A collaborative team player with excellent communication skills, adopt at building strong relationships with colleagues

Courses

Bookkeeping& VAT

  • I have learnt about different accounting concepts and different VAT schemes,
  • Everything from basic invoice recording and invoice generation, purchase, expenses, and sales receipts and working through VAT Return, VAT Reconciliations, uses of different VAT schemes and managing the year-end closings.
  • Used different accounting software like SAGE, XERO, QuickBooks and MS Excel spreadsheets to record all these transactions and to gain hands-on practical accounting training in a professional accountancy environment
  • Updating and analysing of Cash, Standard, flat rate schemes in Software.
  • Understanding the various other policies related to VAT on goods from EU Countries.
  • Understanding Purchase Day Book, Sales Day Book, Credit notes.



Payroll

  • Learned different Payroll methodologies like setting up employees, processing Payslips, maintaining statutory payments, setting up Starters & Leavers submission of RTI and calculating deductions from pay, Reports & Backup, Voluntary deductions & Student Loans, Payments due to HMRC, Processing Wages and payments, E-submissions.



Accounts Assistant

  • Learned about processing and maintaining financial records with an aim to understand the workflow of financial data through nominal and subsidiary ledgers.
  • Computing, identifying and processing journals.
  • Dealing with accruals, prepayments, Assets registers, Depreciations and more.
  • Preparing Account receivables, Accounts payables.



Timeline

Retail assistant/Cash Office

Primark
11.2016 - Current

Customer service associate

IFB Industries Ltd India
06.2012 - 01.2014

Bank Cashier

HDFC Bank Ltd
01.2012 - 05.2012

Bachelor of Business Administration - Accounts

Goa University (Carmel College Goa)
06.2007 - 04.2010

Certificate of Higher Education - Business Studies, Accounting, Mathematics & Management studies.

Carmel College, Goa India
06.2005 - 04.2007
Osee Rodrigues