Gergő Szabó
Hemel Hempstead
Summary
Dedicated and customer-oriented professional with extensive experience in retail, supervision, and warehouse operations. Adept at handling customer inquiries, resolving complaints, and ensuring excellent service delivery. Strong problem-solving abilities, communication skills, and a proactive approach to improving customer satisfaction. Passionate about creating positive experiences and fostering brand loyalty.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Warehouse Operative
DMS flooring supplies
Hemel Hempstead
10.2024 - 02.2025
- Accept deliveries of flooring materials (e.g., carpets, laminate, hardwood, tiles)
- Follow health and safety regulations, including manual handling and PPE requirements
- Conduct regular inventory checks to ensure stock levels are accurate
- Label products correctly and update stock databases
- Assist trade customers and contractors with product collection
- Handle customer inquiries about stock availability and delivery times
Supervisor
Screwfix
Hemel Hempstead
01.2024 - 10.2024
- Supervise and support a team to deliver high-quality customer service
- Handle customer complaints, process refunds and exchanges, and resolve issues efficiently
- Train and mentor new employees to align with company service standards
- Ensure smooth store operations, including stock management and compliance with safety regulations
- Monitor customer interactions to drive satisfaction and brand loyalty
Retail Assistant
Screwfix
Hemel Hempstead
10.2022 - 01.2024
- Assisted customers with product selection and provided expert recommendations
- Processed transactions, returns, and exchanges accurately using POS systems
- Maintained store presentation, conducted visual merchandising, and restocked inventory
- Resolved customer inquiries professionally, ensuring a positive shopping experience
- Supported order processing, picking, and dispatching online orders
Warehouse Operative
Next Distribution
Hemel Hempstead
08.2020 - 10.2022
- Assisted in order fulfillment, picking, packing, and shipping customer orders efficiently
- Maintained inventory accuracy and ensured timely stock replenishment
- Adhered to health and safety regulations while handling warehouse operations
- Provided support to the customer service team regarding order inquiries
Warehouse Operative
FedEx UK
London
09.2019 - 03.2020
- Managed the sorting and dispatching of packages to ensure on-time delivery
- Assisted with inventory control and maintained warehouse organization
- Coordinated with delivery teams to improve service efficiency
Drivers Mate
Sofology
London
04.2019 - 09.2019
- Read maps and GPS systems to select best delivery routes
- Kept customers informed about delivery times and details
- Ensure safe and efficient delivery and assembly of furnitures
- Dealing with customer issues, helping with disposal of old furnitures
AV Technician
Sinton Export
Oradea
03.2017 - 01.2019
- Equipment setup, installation and operation
- Technical troubleshooting on live events
- Ensuring equipment was fully operational and well maintained for each event
- Collaborate with event organizers and performers to achieve excellent quality shows
- Organize and store AV equipment securely
- Track and maintain inventory, ensuring all items are accounted for
- Coordinate transportation and setup of AV gear at different locations
Education
GCSES - Social Science
Theoretical High School "Ady Endre"
09.2011 - 07.2015
Skills
- Strong multitasking and organizational skills
- Excellent verbal and written communication
- Customer service and relationship management
- Conflict resolution and problem-solving
- POS operation and transaction handling
- Team leadership and mentoring
- Inventory and stock management
- Operations management
- Computer skills
- Microsoft Office
Languages
Hungarian
Romanian
English
Interests
Gaming
History
Astrology
Archery
Live music
Custom Section
Personal vehicle
Personal Information
- License: Category B
- Date of birth: 04/29/97
Certification
First Aid
Timeline
Warehouse Operative
DMS flooring supplies
10.2024 - 02.2025
First Aid
02-2024
Supervisor
Screwfix
01.2024 - 10.2024
Retail Assistant
Screwfix
10.2022 - 01.2024
Warehouse Operative
Next Distribution
08.2020 - 10.2022
Warehouse Operative
FedEx UK
09.2019 - 03.2020
Drivers Mate
Sofology
04.2019 - 09.2019
AV Technician
Sinton Export
03.2017 - 01.2019
GCSES - Social Science
Theoretical High School "Ady Endre"
09.2011 - 07.2015
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