Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Geraldine Mercer

London,City of London

Summary

Accomplished [Industry] Telephone Switchboard Operator, offering exceptional accuracy and efficiency in [Type] call handling. Consistently improving [Type] levels in line with [Type] KPIs for high-performing switchboard services. Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Overview

6
6
years of professional experience
9
9
years of post-secondary education

Work history

Telephone Switchboard Operator

AFA Minerva
London, City of Londondon
08.1980 - 06.1984
  • Received and actioned incoming [Type] calls, ascertaining necessary information to process call effectively.
  • Employed exceptional multitasking abilities to effectively manage [Number] inbound channels including [Type] and [Type].
  • Liaised with difficult callers in a professional manner to ensure positive outcomes, maintaining a calm, rational approach to unpredictable conversations.
  • Offered [Type] support and information to callers, ensuring compliance with [Type] policies and procedures.
  • Provided thorough handovers to incoming staff to ensure seamless service continuity.
  • Swiftly answered [Number] incoming calls per [Timeframe].

Shop Assistant

Sharattons Patesserie
London, City of London
10.1978 - 01.1980
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Covered extra shifts and maintained flexible schedule to achieve store goals.
  • Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.

Education

GCSEs - Secondary Education

Parliament Hill School Highgate London
London
09.1973 - 07.1978

NVQ Level 2,3,4 - Beauty Therapy

City & Islington London
London
09.2014 - 07.2018

Skills

  • Caller issue resolution
  • High-volume call management
  • Customer service oriented
  • Visual merchandising
  • Financial records analysis
  • Outgoing and enthusiastic
  • Food preparing
  • Retail merchandising expertise

Languages

English
Advanced

Timeline

NVQ Level 2,3,4 - Beauty Therapy

City & Islington London
09.2014 - 07.2018

Telephone Switchboard Operator

AFA Minerva
08.1980 - 06.1984

Shop Assistant

Sharattons Patesserie
10.1978 - 01.1980

GCSEs - Secondary Education

Parliament Hill School Highgate London
09.1973 - 07.1978

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Geraldine Mercer