Asangi Silva Walisinghe
Telford
Summary
Detail-oriented Language Specialist with a BA in French and Italian, enhanced by Korean language study and an MA in Translation Studies. Developed strong communication, organisational, and problem-solving skills while coordinating time-critical emergency responses in high-pressure healthcare environments. Committed to leveraging multilingual proficiency and cultural awareness to deliver effective communication and adaptability in future roles.
Overview
5
5
Languages
1
1
Certification
7
7
years of professional experience
Work History
Telephone Switchboard Operator
NHS
Shrewsbury, Shropshire
06.2026 - Current
- Managed high volume of daily calls, directing to relevant staff or departments with composure and efficiency.
- Coordinate time-critical hospital emergency communications, including cardiac/peri arrests, strokes, obstetric haemorrhages, security incidents and other medical emergencies and document accurate records of them.
- Resolved complaints, questions, and information requests, escalating to supervisor when necessary to ensure timely resolution.
- Received and responded to fire alarm activations, following emergency protocols and coordinating with Fire and Rescue Service as required.
Customer Service & Operations Assistant
Tesco Express
Shrewsbury
06.2025 - 05.2026
- Managed customer relations with emphasis on clear communication and effective issue resolution.
- Facilitated business-to-business communication, showcasing professional interpersonal skills to enhance collaboration.
- Executed inventory control procedures to maintain accuracy in a fast-paced retail environment.
English Language Mentor
Angloville Summer Camp
06.2024 - 07.2024
- Delivered 13+ hours daily of structured conversational English practice.
- Led small-group sessions focused on fluency development and real-world speaking skills.
- Mentored 60+ participants (ages 9–17) across two intensive week-long immersion camps.
- Facilitated recreational activities that promoted teamwork and reinforced consistent language use among participants.
- Supervised student project groups, guiding research, preparation, and presentation delivery.
- Showed adaptability and cultural sensitivity in diverse educational settings, fostering positive learning experiences.
Service Operations Assistant
Coco’s Dessert Factory
Wellington
06.2019 - 08.2020
- Collaborated with team members to streamline service flow and improve overall customer satisfaction.
- Trained 3–4 new staff members, ensuring consistency in hygiene standards and service quality.
- Prepared desserts and beverages while efficiently managing cash register and enhancing customer experience.
- Welcomed customers and took orders, ensuring adherence to quality and food safety standards.
Education
MA - Translation Studies
University of Birmingham
Birmingham, UK01-2025
BA (Hons) - French and Italian
University of Leicester
Leicester, UK07-2024
Skills
- Emergency communication
- Crisis management
- Emergency management
- Call management
- Technical Skills CAT tools: SDL Trados, Phrase; MS Office; Google Workspace; CapCut
- Translation theory
- Detail-oriented
Websites, Portfolios, Profiles
https://www.linkedin.com/in/asangiw
Certification
- 2025 Advanced TEFL Certification (120 hours)
- 2018 Cambridge ESOL Certificate of Advanced English – Grade B
- 2016 Cambridge ESOL First Certificate in English – Grade A
References
Available upon request.
Languages
English
Proficient
C2
Italian
Proficient
C2
French
Advanced
C1
Sinhalese
Upper Intermediate
B2
Korean
Intermediate
B1
Timeline
Telephone Switchboard Operator
NHS
06.2026 - Current
Customer Service & Operations Assistant
Tesco Express
06.2025 - 05.2026
English Language Mentor
Angloville Summer Camp
06.2024 - 07.2024
Service Operations Assistant
Coco’s Dessert Factory
06.2019 - 08.2020
MA - Translation Studies
University of Birmingham
BA (Hons) - French and Italian
University of Leicester