Georgina Tedd
Crediton,Devon
Summary
Animal care professional with focus on providing nurturing environments for both dogs and cats. Enhance pet well-being through tailored feeding schedules, exercise routines, and attentive grooming. Leverage excellent observational skills and compassion to ensure safe and comfortable stay for all animals.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Veterinary receptionist and Kennel Assistant
Jonathan Wood Vets
Crediton, Devon
2024.09 - Current
- Handled emergency calls calmly and efficiently, directing them to appropriate staff members.
- Managed appointment schedule for efficient clinic operation.
- Contributed to the efficient running of the practice by helping with general cleaning duties.
- Coordinated medication orders for timely collection by pet owners.
- Demonstrated excellent customer service skills when dealing with inquiries over phone or in person.
- Maintained clean reception area, creating a welcoming environment for clients.
- Answered client queries with detailed knowledge of pet care.
- Facilitated successful veterinary consultations by preparing examination rooms prior to appointments.
- Promoted health protocols for pets by distributing relevant pamphlets and brochures to visiting pet owners.
- Assisted veterinarians with minor procedures, contributing to patient wellbeing.
- Organised veterinary records to ensure quick access during consultations.
- Filed documents promptly, improving office efficiency and record keeping accuracy.
- Processed payments for services rendered, maintaining accurate financial records.
- Provided compassionate support to distressed pet owners, ensuring their comfort during visits.
- Updated database regularly with current client information, aiding communication efforts.
- Explained charges and fees and assisted clients in understanding invoice line items.
- Created safe, welcoming clinic environment and waiting area for clients and pets.
- Used clinic software system to generate invoices and process client payments.
- Updated client accounts and patient charts to maintain accurate and up-to-date files.
- Answered busy multi-line telephone and directed calls and messages to appropriate personnel.
- Supported clinical team with supply replenishment and treatment room preparation.
- Assisted clients with food and medication purchases, processing payments in company POS system.
- Greeted incoming clients and monitored workflow to support seamless intake.
- Collaborated with medical staff to facilitate smooth patient flow and efficient clinic operations.
- Managed digital and manual filing systems.
- Responded calmly and compassionately in emergency situations.
- Welcomed patients with kindness to enhance checking in processes.
- Worked flexibly with colleagues to cover shifts and provide continuous front-desk coverage.
- Maintained timely check-in services, noting patient arrivals for efficient appointment running.
- Scheduled patient appointments using [Type] booking system.
- Protected patient rights through continued discretion and confidentiality.
- Updated patient records for continued compliance with policies.
- Kept reception and waiting areas neat and clean to make patients feel welcome and comfortable.
- Coordinated with laboratory and imaging departments for seamless integration of test results into patient records.
- Set new appointments, rescheduled appointments, and sent reminders.
- Shared communications between medical staff and patients.
- Followed strict safety standards, patient protection requirements, and legal guidelines.
- Collected information from patients via face-to-face or telephone interviews.
- Documented patient encounter information, laboratory results, and correspondence for records.
- Updated patient charts using electronic medical records system.
- Provided emotional support to distressed animals during their stay at the kennel.
- Regularly monitored dog's health conditions, identifying potential issues early on.
- Documented pet information accurately for clear record keeping.
- Assisted in veterinary procedures to ensure animal safety.
- Bathed and groomed animals to remove dirt and parasites and restore coat health.
- Verified all kennel animals received consistent food and water according to care needs.
- Supported canine wellness with regular outdoor walks.
- Verified security of animal holding areas to prevent escape.
Kennel and cattery assistant
Orchard End Kennels and Cattery
Black Dog, Crediton, Devon
2024.03 - 2025.09
- Addressed specific dietary requirements for each pet, ensuring proper nutrition based on individual needs.
- Interacted positively with pet owners, establishing trust and rapport through clear communication about their pets' status.
- Delivered compassionate care to animals to boost their overall wellbeing and comfort level.
- Exercised dogs regularly, promoting physical fitness and mental stimulation.
- Administered basic first aid procedures when needed, reducing risks of complications from minor injuries.
- Fostered a calming atmosphere within the kennel and cattery environments through careful management of noise levels.
- Provided daily feeding to maintain healthy nutrition levels for each animal.
- Cleaned and sanitised cages and runs, safely transferring animals between kennels.
- Managed inventory of supplies, maintaining adequate stock at all times for smooth operations.
- Remained calm when handling animals to prevent chance of injury or reactive behaviour.
- Supervised outdoor enclosures, runs and play areas to support animal safety.
- Verified all kennel animals received consistent food and water according to care needs.
- Comforted animals to reduce distress and prevent incidents.
- Supported canine wellness with regular outdoor walks.
- Verified security of animal holding areas to prevent escape.
- Kept animal cages spotlessly clean to minimise infection risks.
Education
SVQ Level 1 - Animal Management
Bicton College
Devon 2024.09 - 2025.07
SVQ Level 2 - Vet Skills (ANA)
Bicton College
Devon 2025.09 -
Skills
- Clinical environment familiarity
- Use of office equipment
- Pet care knowledge
- Compassionate approach
- Reception desk operations
- Cash handling
- Customer Service
- Payment Processing
- Vet equipment sterilisation
- Phone system adept
- Health care plans
Accomplishments
Duke of Edinburgh Award- completed in 2023
Certification
Valid Driving Licence
Timeline
SVQ Level 2 - Vet Skills (ANA)
Bicton College
2025.09 -
SVQ Level 1 - Animal Management
Bicton College
2024.09 - 2025.07
Veterinary receptionist and Kennel Assistant
Jonathan Wood Vets
2024.09 - Current
Kennel and cattery assistant
Orchard End Kennels and Cattery
2024.03 - 2025.09