Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic
Nadine Taylor

Nadine Taylor

Preston,Lancashire

Summary

Dedicated professional with extensive expertise in veterinary practice procedures and clinical environment familiarity. Demonstrates proficiency in veterinary software, electronic calendar management, and office administration, ensuring seamless operations and exceptional customer service. Skilled in pet care knowledge, vet equipment sterilisation, and lab sample collection, with a compassionate approach to post-operative care and grieving support. Committed to maintaining client confidentiality and delivering diplomatic customer interactions. Aspires to contribute to a dynamic veterinary team by leveraging skills in appointment scheduling, emergency response readiness, and pet behaviour interpretation.

Overview

26
26
years of professional experience
8
8
years of post-secondary education

Work history

Receptionist & Pharmacy Assistant

Veterinary Vision
Preston, Lancashire
05.2025 - Current
  • Handling & booking of new referrals.
  • Information handling.
  • Handling & dispensing of prescription medication.
  • Discharging appointments.
  • Cash handling.
  • Banking.
  • Dealing with G4S.
  • Managing practice debt.
  • Stack control & ordering.
  • Maintaining clean & tidy workplace.
  • Communicating with clients.
  • Appointment scheduling.

Receptionist

Highgate Vets
Kendal, Cumbria
02.2020 - 03.2025
  • Debt handling.
  • Diary management.
  • Booking appointments.
  • Appointment triage.
  • Advising clients.
  • Insurance claims.
  • Managing pet health club.
  • Handling medication.
  • Practice ordering.
  • High standard of cleanliness.

Reception manager

Abbeydale Vets
Blackburn, Blackburn with Darwen
02.2018 - 01.2020
  • Debt management.
  • Staff rota planning.
  • Appraisals
  • Booking appointments & client registration.
  • Managing pet health club.
  • Insurance claim management.
  • Preparation & maintenance of records.
  • Maintaining strong & healthy relationships with colleagues & staff.
  • Handling complaints & customer satisfaction.
  • Managing companies capital finances.
  • Managed team of receptionists.
  • Improvement of staff liaison & training requirements.
  • Team building events & weekly engagement meetings.

Veterinary care assistant

Abbeydale Vets
Blackburn, Blackburn with Darwen
07.2006 - 01.2018
  • Nurse clinics
  • Assisting preparation for surgery.
  • Running of blood samples.
  • Referrals.
  • Keeping work areas & theatres clean.
  • Looking after in patients.
  • Discussing with clients about their pet healthcare & arranging appointments.
  • Insurance claim handing.

Practice Nurse

Shuttleworth Veterinary Group
Rawtenstall, Lancashire
08.1999 - 06.2006
  • Nurse clinics including weight clinics, vaccines & post-op checks.
  • Communication with clients.
  • Assisting Vets & Nurses with surgery preparation & anaesthesia.
  • Blood sampling under supervision & running blood in-house.
  • Keeping theatre, kennels & consult rooms clean & tidy.
  • Cleaning equipment & kits.
  • Nursing in & day patients.
  • Administering medication under supervision.
  • Making up medication.

Education

GCSEs -

Fearns High School
Bacup, Lancashire
09.1992 - 07.1997

NVQ Level 2 - Health & Social Care

Burnley College
Burnley
09.1997 - 07.1999

NVQ Level 3 - Veterinary Nursing

Myerscough College
Pre-Veterinary Nursing
05.2002 - 05.2003

Skills

  • Veterinary software proficiency
  • Veterinary practice procedures
  • Clinical environment familiarity
  • Initiative taking
  • Interpersonal diplomacy
  • Diplomatic customer interactions
  • Medical terminology usage
  • Pet insurance understanding
  • Reception desk operations
  • Client confidentiality respect
  • Grieving support
  • Vet practice protocols
  • Compassionate approach
  • Cash handling
  • Customer Service
  • Invoice processing
  • Payment Processing
  • Stock management
  • Client communication

Custom

I like to think of myself of a enthusiastic team player with a bubbly personality. I am epithetic, kind, caring & patient considerate who will go above & beyond the normal expectation.


In my spare time I love spending time with my family, being outdoors & cooking.


I have a 16 year old spaniel called issabell, who joins myself & partner on many short walks.

Timeline

Receptionist & Pharmacy Assistant

Veterinary Vision
05.2025 - Current

Receptionist

Highgate Vets
02.2020 - 03.2025

Reception manager

Abbeydale Vets
02.2018 - 01.2020

Veterinary care assistant

Abbeydale Vets
07.2006 - 01.2018

NVQ Level 3 - Veterinary Nursing

Myerscough College
05.2002 - 05.2003

Practice Nurse

Shuttleworth Veterinary Group
08.1999 - 06.2006

NVQ Level 2 - Health & Social Care

Burnley College
09.1997 - 07.1999

GCSEs -

Fearns High School
09.1992 - 07.1997
Nadine Taylor