Summary
Overview
Work history
Education
Skills
Languages
Certification
Affiliations
References
Timeline
Generic

Georgina Smart

Hull,Kingston upon Hull

Summary

Dedicated BA Geography student with a focus on urban studies and sustainability. Currently employed as a Care Navigator at a GP surgery, managing patient queries, coordinating appointments, and processing prescriptions while ensuring compliance with GDPR. Successfully navigated a complex request for a deceased patient's record, enhancing understanding of data protection protocols. Strong multitasking abilities and proficiency in IT systems, seeking weekend opportunities for professional growth and team contribution.

Overview

4
4
years of professional experience
1
1
Certification

Work history

Care Navigator

Eastgate Medical Group
Hull, Kingston upon Hull
07.2023 - Current
  • Serving as the initial point of contact for patients, addressing queries in person, via phone, and online.
  • Managing repeat prescriptions, appointment bookings, and registration tasks accurately using EMIS Web.
  • Digitising and coding paper records, including Subject Access Requests, complying with GDPR standards.
  • Handling non-NHS requests, such as Universal Credit forms and insurance letters, ensuring payment collection and receipt issuance.
  • Providing chaperone support while performing routine filing, scanning, and housekeeping tasks to ensure operational efficiency.

Barista supervisor

Starbucks Coffee
Hull, Kingston upon Hull
03.2021 - 06.2022
  • Optimising weekly inventory through stock rotation and strategic ordering, reducing waste.
  • Managing staff scheduling and workload allocation to ensure efficient deployment during peak times.
  • Training new team members, consistently reinforcing operational standards and quality expectations.
  • Providing exceptional customer service as both barista and supervisor, resolving issues promptly.
  • Upholding high cleanliness and sanitation standards in compliance with food safety regulations.

Education

Bachelor of Arts - Geography

University of Hull
Kingston upon Hull
09.2021 -

Skills

  • Communication skills
  • Team building
  • Public speaking
  • Problem-solving
  • Calm under pressure
  • Leadership
  • Resourcefulness
  • Quality Assurance
  • Knowledge of Microsoft Word and EMIS web

Languages

English
Fluent

Certification

Full UK driving license

Affiliations

  • Listening to Audiobooks
  • Running for fitness
  • Travelling

References

References available upon request.

Timeline

Care Navigator

Eastgate Medical Group
07.2023 - Current

Bachelor of Arts - Geography

University of Hull
09.2021 -

Barista supervisor

Starbucks Coffee
03.2021 - 06.2022

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Georgina Smart