Summary
Overview
Work history
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Louisa Pinch

Hull,Kingston upon Hull

Summary

NHS administration and customer relations expert with a successful track record in establishing the British Spine Registry in Hull, overseeing database development, consultant coordination, and patient management. Proven ability to communicate effectively and maintain professionalism in high-pressure environments. Committed to delivering exceptional service and operational excellence in healthcare settings, with a growing interest in veterinary services.

Overview

16
16
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Care Navigator

Eastgate Medical Group
Hull, Kingston upon Hull
11.2021 - Current
  • Serving as the initial point of contact for patients, addressing queries in person, via phone and online.
  • Managing prescription requests, appointment bookings, and registration tasks accurately, using EMIS web.
  • Digitising and coding paper record, complying with GDPR standards.
  • Providing chaperone support while performing routine filing, scanning and housekeeping tasks to ensure operational efficiency.

Data analyst

NHS Foundation Trust
Hull, Kingston upon Hull
01.2015 - 10.2021
  • Accurately inputted clinical investigation results into NHS IT systems and British Spine Registry.
  • Collaborated with consultant surgeons to ensure timely, complete data capture.
  • Met NHS England reporting deadlines and addressed data queries efficiently.
  • Implemented new data collection tools based on service requirements.
  • Managed internal and external spinal data queries as the primary contact.
  • Streamlined database systems and improved data-capture processes.
  • Produced reports for clinical teams, governance, and audit meetings regularly.
  • Trained staff on BSR systems while ensuring compliance with data protection regulations.

Administrator

NHS Foundation Trust
Hull, Kingston upon Hull
06.2009 - 10.2015
  • Welcomed patients as first point of contact, managing phone and email queries professionally.
  • Coordinated patient appointments, including booking, rescheduling, and managing waiting lists.
  • Processed referrals and maintained patient records accurately across multiple IT systems.
  • Typed and dispatched clinic letters and correspondence, prioritising urgent communications.
  • Organised meetings and training events, managing diaries, booking venues, and taking minutes.
  • Maintained electronic databases to ensure accurate patient demographics and attendance records.
  • Supported audit processes and team performance tracking initiatives.
  • Developed and scheduled structured patient education programmes, securing venues and distributing materials.

Education

GCSEs -

South Hunsley School
Hull, Kingston upon Hull
09.1991 - 07.1996

Skills

  • Patient management
  • EMIS web usage
  • Data entry accuracy
  • GDPR compliance
  • Appointment scheduling
  • Team collaboration
  • Patient communication
  • Staff training
  • Problem solving
  • Time management
  • Conflict resolution
  • Calm under pressure
  • Communication skills

Certification

Full UK Driving License

Affiliations

  • Caring for my dog, including daily walks and grooming.
  • Travelling

References

References available upon request.

Timeline

Care Navigator

Eastgate Medical Group
11.2021 - Current

Data analyst

NHS Foundation Trust
01.2015 - 10.2021

Administrator

NHS Foundation Trust
06.2009 - 10.2015

GCSEs -

South Hunsley School
09.1991 - 07.1996

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Louisa Pinch