Georgina Simm
Walsall,West Midlands
Summary
Customer-focused Shift Manager with strengths in team coordination, cash management and service recovery. Oversees staff training, scheduling and busy shift operations with attention to detail. Delivers safe, well-organised service and a positive experience for customers and colleagues.
Overview
7
7
years of post-secondary education
11
11
years of professional experience
Work history
Shift manager
Greggs Bakery
Brownhills, Walsall
03.2023 - 06.2026
- Delivered excellent customer service by overseeing staff training programmes.
- Enhanced productivity through performance monitoring and constructive coaching sessions.
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Resolved customer complaints promptly to maintain high service standards.
- Coordinated with team members for seamless shift transitions.
- Ensured health and safety measures in line with company regulations..
- Enforced compliance with food hygiene regulations, upheld high quality standards.
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
Hotel receptionist
Oyo
Cannock, Staffordshire
03.2022 - 01.2023
- Conducted room inspections regularly for maintaining high cleanliness standards in collaboration with housekeeping staff.
- Maintained clean and organised reception area, creating a welcoming atmosphere.
- Streamlined check-in procedure by efficiently handling guest documents.
- Responded promptly to customer queries, ensuring an enjoyable stay.
Customer service assistant - Petrol Station
Eurogarages
Norton Canes, West Midlands
04.2019 - 03.2022
- Improved customer relations by managing customer complaints effectively.
- Assisted customers with product inquiries for enhanced shopping experience.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
Customer service cashier
McColl's
Brownhills, Walsall
04.2017 - 08.2018
- Operated cash register to facilitate smooth transactions.
- Maintained up-to-date knowledge on store policies, promotions and product offerings for accurate communication to customers.
- Enhanced customer experience with a positive attitude and patience.
- Balanced till at the end of each shift, ensuring accuracy in financial reporting.
Hospitality assistant
Stonegate Pubs
Cannock, Staffordshire
01.2015 - 03.2016
- Kept lobby and reception area clean to create positive first impressions.
- Promptly attended to phone calls at the front desk, providing professional responses.
- Handled cash transactions at the front desk with precision.
- Conducted routine inspections of public areas, ensuring optimal cleanliness.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Worked flexible hours, covering nights, weekends and bank holidays.
Education
NVQ Level 2 - Childcare Diploma
Cannock College - South Staffordshie
Cannock, Staffordshire 09.2012 - 06.2014
GCSEs - 9 Gsces Including Maths and English at a Grade C
Kingsmead Technology college
Hednesford, Staffordshire 09.2007 - 07.2012
Skills
- Cash management
- Technical proficiency
- Team collaboration
- Workforce scheduling
- Effective leadership
- Customer orientation
- Integrity and ethics
References
References available upon request.
Timeline
Shift manager
Greggs Bakery
03.2023 - 06.2026
Hotel receptionist
Oyo
03.2022 - 01.2023
Customer service assistant - Petrol Station
Eurogarages
04.2019 - 03.2022
Customer service cashier
McColl's
04.2017 - 08.2018
Hospitality assistant
Stonegate Pubs
01.2015 - 03.2016
NVQ Level 2 - Childcare Diploma
Cannock College - South Staffordshie
09.2012 - 06.2014
GCSEs - 9 Gsces Including Maths and English at a Grade C
Kingsmead Technology college
09.2007 - 07.2012