Georgina Eller
Cheltenham,United Kingdom
Summary
A skilled professional with expertise in property and contract management, effective communication, and negotiation and sales. Demonstrates exceptional customer service and relationship management abilities, excelling under pressure while adeptly solving problems and resolving conflicts. Committed to leveraging these competencies to drive success in fast-paced environments.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Lettings Manager at Leaders Cheltenham
LRG
Cheltenham, United Kingdom
01.2025 - 01.2026
- Successfully led initiatives that enhanced team performance and drove business growth.
- Conducted performance management and coaching to improve team morale and effectiveness.
- Developed incentive programmes to motivate staff in achieving sales targets.
- Focused on delivering excellent customer service to uphold company reputation.
Lettings Manager
Peter Ball & Co
Gloucestershire, United Kingdom
01.2025 - 10.2025
- Managed a team of 3 in a high-pressure, sales-driven environment.
- Implemented reward and incentive programs to motivate team performance and maintaining high morale.
- Conducted hiring, performance reviews, and coaching to enhance team capabilities.
- Analyzed profit and loss statements to drive income management and key metrics.
New Business Partner
Andrews Property Group
Cheltenham, United Kingdom
06.2023 - 01.2025
- Acquired new business by identify opportunities and leveraging market and legislative knowledge.
- Utilized CRM software to manage client relationships and track sales progress effectively.
- Developed and maintained strong relationships with potential clients, contributing to overall sales targets.
Assistant Manager
CGT Lettings
Cheltenham, United Kingdom
04.2023 - 06.2023
- Assisted the branch manager in daily operations to ensure smooth branch functionality.
- Achieved multiple sales targets in a fast-paced, heavily regulated environment.
- Recognized with the Top Achiever Award and Customer Service Award for outstanding performance.
- Contributed to CGT Lettings' reputation for excellence in customer service and operational efficiency.
Senior Lettings Negotiator
CGT Lettings
Cheltenham, United Kingdom
05.2022 - 04.2023
- Maintained current knowledge of market trends, contributing to successful instructions won.
- Fostered trust and loyalty through strong relationships with landlords.
- Ensured legal compliance in lettings transactions, minimising risk exposure.
- Collaborated with maintenance team to resolve issues promptly.
Supplier Relationship Manager
Ecotricity
Stroud, United Kingdom
12.2019 - 07.2020
- Managed performance metrics for suppliers, ensuring alignment with service commitments.
- Conducted regular performance reviews to enhance supplier relationships and mitigate risks.
- Collaborated with senior management to oversee contracts within budget and forecast parameters.
Smart Metering Technical Advisor
Western Power Distribution
Bristol, United Kingdom
11.2018 - 11.2019
- Provided metering support activities for the Smart Metering Business, ensuring efficient operations.
- Investigated and resolved metering faults, enhancing customer satisfaction and technical reliability.
- Communicated effectively with customers and suppliers to facilitate problem resolution and improve service delivery.
Training and Quality Improvement Advisor
Bristol Energy
Bristol
02.2016 - 11.2018
- Developed and delivered training programs to enhance customer interaction skills across all teams.
- Conducted Training Needs and Root Cause analyses to identify areas for improvement.
- Managed knowledge libraries and blended learning channels to facilitate effective knowledge transfer.
Energy Supply and Retention Specialist
First Utility
Coventry
02.2015 - 01.2016
- Served as a subject matter expert in the Home Movers department, managing accounts for landlords, letting agencies, and tenants.
- Promoted to Bereavement Specialist, case managing diverse data sources and ensuring compliance with OFGEM regulations.
- Trained and supported new teams, enhancing operational efficiency and knowledge sharing within the organization.
Assistant Manager
Cafe Rouge
Coventry
10.2012 - 01.2015
- Managed restaurant operations and staff across multiple locations in the Midlands.
- Ensured high productivity levels while maintaining staff morale and engagement.
- Developed effective strategies to enhance team performance and customer satisfaction.
Education
World Host Certificate - Customer Service Support/Call Center/Teleservice Operation
People 1st
01.2016 - 01.2016
Level 3 Award - Energy Efficiency, Home Maintenance and Improvement, Energy
City and Guilds
01.2017 - 01.2017
NVQ LEVEL 3 - Hospitality Management
HIT Training Ltd.
01.2013 - 01.2014
Catering Management
Minerva College, Budapest
01.2008 - 01.2010
Level 3 - Residential Lettings & Property Management, Lettings
ARLA Propertymark
United KingdomSkills
- Strong Sales and Negotiation
- Effective communication
- Property and contract management expertise
- Customer service and Relationship Management
- Pressure Performance
- Problem solving and Conflict Resolution
- Lead Generation
- Market Appraisal
Certification
- Level 3 Award in Residential Letting and Property Management (England/Wales)
- World Host Certificate, Customer Service Support/Call Center/Teleservice Operation · (2016 - 2016)
- City and Guilds Level 3 Award in Energy Efficiency, Home Maintenance and Improvement, Energy · (2017 - 2017)
- NVQ LEVEL 3, Hospitality Management · (2013 - 2014) Minerva College
Honors-Awards
Lettings Staff Member of the year, Customer Service of the year Award
Affiliations
- Hiking
- Socialising
Accomplishments
- Top Medium Sized Branch Nominee- North Region (LRG 2025 Q1)
- Lettings Staff Member of the year (CGT Lettings, 2023)
- Customer Service of the year Award (CGT Lettings, 2022)
Languages
English
Fluent
Hungarian
Native
References
References available upon request.
Timeline
Lettings Manager at Leaders Cheltenham
LRG
01.2025 - 01.2026
Lettings Manager
Peter Ball & Co
01.2025 - 10.2025
New Business Partner
Andrews Property Group
06.2023 - 01.2025
Assistant Manager
CGT Lettings
04.2023 - 06.2023
Senior Lettings Negotiator
CGT Lettings
05.2022 - 04.2023
Supplier Relationship Manager
Ecotricity
12.2019 - 07.2020
Smart Metering Technical Advisor
Western Power Distribution
11.2018 - 11.2019
Level 3 Award - Energy Efficiency, Home Maintenance and Improvement, Energy
City and Guilds
01.2017 - 01.2017
Training and Quality Improvement Advisor
Bristol Energy
02.2016 - 11.2018
World Host Certificate - Customer Service Support/Call Center/Teleservice Operation
People 1st
01.2016 - 01.2016
Energy Supply and Retention Specialist
First Utility
02.2015 - 01.2016
NVQ LEVEL 3 - Hospitality Management
HIT Training Ltd.
01.2013 - 01.2014
Assistant Manager
Cafe Rouge
10.2012 - 01.2015
Catering Management
Minerva College, Budapest
01.2008 - 01.2010
Level 3 - Residential Lettings & Property Management, Lettings
ARLA Propertymark