Georgie Smith
Matlock
Summary
A confident and motivated sales professional with the ability to form fantastic relationships with clients and colleagues. Highly experienced in the Property Industry, specifically working with house builders across the UK for Part Exchange and Assisted Move.
Proven expertise in negotiation, report compilation, and regulatory compliance ensures seamless customer journey management. Committed to enhancing customer service experiences while providing support and leadership to the team, to ensure the best results are delivered.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Client relationship manager
The New Homes Group
Matlock
2026.01 - Current
- Fostered client loyalty by maintaining regular contact, addressing concerns promptly.
- Spearheaded team training sessions for enhanced customer service skills.
- Conducted quarterly reviews with sales managers and directors, improving service delivery standards.
- Developed strong relationships with key accounts, enhancing brand presence.
Sales manager
The New Homes Group
Colchester, Essex
2025.01 - 2026.01
- Conducted detailed market analysis to identify new opportunities.
- Cultivated strong relationships with house builder clients and other industry players to ensure smooth operations.
- Developed robust client relationships for improved business growth.
- Managing a team of 7 staff, driving performance with motivational strategies to exceed sales targets.
Assistant sales manager
The New Homes Group
Colchester, Essex
2024.01 - 2025.01
- Trained new staff members in sales procedures and company policies.
- Assisted the sales manager in managing the team ensuring efficient operations.
- Fostered positive working environment through strong leadership skills.
- Liaised with other departments for seamless functioning of the organisation.
Sales Executive
The New Homes Group
Colchester
2023.01 - 2024.01
- Managing a portfolio of house builders
- Managing client and customer expectations
- Managing the marketing platforms for all
properties on the market - Negotiating Offers
- Compiling weekly reports for clients within a short time frame
- Working with a diverse range of customers
Sales Consultant
Vistry Homes Ltd
Suffolk
2021.06 - 2022.12
- Running a site on my own 5 days a week
- Working towards quarterly targets
- Working together with multiple departments within the division to ensure the customer journey is smooth and we have 100% customer satisfaction.
- Working with multiple schemes Help to Buy, Part Exchange, Smooth Move
- Selling 2 - 5 bedroom properties to a diverse
range of customers - General office duties such as outbound calling and emails
- Handling plot progression, analysing our competitors, processing reservations
Sales and Marketing Assistant
The New Homes Group
Colchester
2018.04 - 2021.05
- Managing a portfolio of house builders
- Managing client and customer expectations
- Managing the marketing platforms for all properties on the market
- Compiling weekly reports for clients within a short time frame
- General office duties such as outbound calling and emails
- Administration
Recruitment System Admin
Trac Systems
Derbyshire
2017.04 - 2018.04
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisting the managers in making the recruitment process easier and more efficient
Bartender
The Lathkil Hotel
Derbyshire
2016.07 - 2017.04
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Assisted in menu planning offering innovative ideas based on popular preferences.
- Created an inviting atmosphere through friendly interaction with customers.
Education
BA (HONS) - POPULAR MUSIC PERFORMANCE
Solent University
Southampton 2013.09 - 2016.07
3 A LEVELS - MUSIC, FILM STUDIES AND DRAMA
Highfields School Sixth Form
Matlock, Derbyshire 2011.09 - 2013.06
Skills
- Team Support and Leadership
- In-Depth Knowledge of Part Exchange and Assisted Move
- Client Management
- Customer Expectations Management
- Negotiation
- Report Compilation
- Customer Interaction
- Target Achievement
- Team Collaboration
- Customer Journey Management
- Data Processing
- Regulatory Compliance
- Reservation Management
- Customer Service
- Communication Skills
Languages
English
Beginner
Personal Information
- Date of birth: 06/06/95
- Nationality: British
Accomplishments
Solent University graduate with a Bachelor of Arts in Music Performance. I have represented the University through an acapella group called Restless Symphony which featured on BBC: Gareth Malone’s The Naked Choir. The group was also honoured with the Director’s award from the University. This then lead to me being awarded an ambassador's role
Timeline
Client relationship manager
The New Homes Group
2026.01 - Current
Sales manager
The New Homes Group
2025.01 - 2026.01
Assistant sales manager
The New Homes Group
2024.01 - 2025.01
Sales Executive
The New Homes Group
2023.01 - 2024.01
Sales Consultant
Vistry Homes Ltd
2021.06 - 2022.12
Sales and Marketing Assistant
The New Homes Group
2018.04 - 2021.05
Recruitment System Admin
Trac Systems
2017.04 - 2018.04
Bartender
The Lathkil Hotel
2016.07 - 2017.04
BA (HONS) - POPULAR MUSIC PERFORMANCE
Solent University
2013.09 - 2016.07
3 A LEVELS - MUSIC, FILM STUDIES AND DRAMA
Highfields School Sixth Form
2011.09 - 2013.06