Georgia Spavins
Retail Supervisor
Gillingham,Kent
Summary
Dynamic professional with a strong focus on leadership competence and customer service excellence. Demonstrates exceptional skills in delegating effectively, staff management, and team motivation. Committed to driving organisational success through strategic team leadership and outstanding service delivery.
Offering strong leadership and communication skills, with knack for problem-solving and team collaboration. Knowledgeable about time management and conflict resolution. Ready to use and develop organisational, motivational, and decision-making skills in a managerial role.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work history
Supervisor
Frasers Group
Maidstone, Kent
05.2012 - Current
- Provided constructive feedback to staff to help improve their performance skills.
- Coordinated with other managers within the team to maintain consistency across shifts.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Managed daily tasks effectively too increase productivity.
- Resolved customer complaints promptly.
- Delegated tasks appropriately, achieving a balanced workload among team members.
- Encouraged a positive work culture to boost employee morale.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Kept tracked of employee performance, providing support when needed.
- Logged daily activities and notable incidents during shifts.
- Assisted in loss prevention measures, helping to reduce theft incidents.
- Maintained visual merchandising standards to attract potential customers.
- Demonstrated excellent product knowledge to assist customers with purchases.
- Completed opening and closing procedures each day.
- Balanced cash drawers at end of shifts and logged any discrepancies.
- Supported store manager in all aspects of store operations for increased efficiency.
Education
NVQ Level 2 - Childcare
Mid-Kent college
Gillingham 09.2011 - 05.2012
NVQ Level 1 - Childcare
Mid-Kent College
Gillingham, Kent 09.2010 - 06.2011
GCSEs -
Rainham School For Girls
Rainham, Kent 09.2005 - 06.2010
Skills
- Delegating effectively
- Leadership competence
- Customer services excellence
- Staff management
- Team motivation
Timeline
Supervisor
Frasers Group
05.2012 - Current
NVQ Level 2 - Childcare
Mid-Kent college
09.2011 - 05.2012
NVQ Level 1 - Childcare
Mid-Kent College
09.2010 - 06.2011
GCSEs -
Rainham School For Girls
09.2005 - 06.2010
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