Monique Smith
London
Summary
Accomplished professional with a strong background in mathematics, providing a solid basis for problem-solving and analytical skills. Experienced in team leadership and staff management, with a focus on enhancing performance through effective communication and task delegation. Adaptable and committed to fostering teamwork. Seeking to utilize these skills in a role that promotes organizational advancement.
Overview
2
2
years of professional experience
9
9
years of post-secondary education
Work history
Supervisor
Fullers
Whitton, Richmond upon Thames
2025.05 - Current
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Overseen bookings and cash management to maintain financial accuracy and operational efficiency.
Receptionist
Hounslow Music Service
Hounslow, Hounslow
2025.10 - 2025.12
- Managed social media platforms to promote music lessons.
Assisted in creating engaging videos and posts to boost enrolment.
Supported initiatives to encourage student participation in music lessons. - Assisted with administrative tasks, improving overall functionality of office.
FOH team member
Fullers
Whitton, Richmond upon Thames
2024.08 - 2025.05
- Kept up-to-date knowledge of menu items ensuring accurate information was given to customers.
- Developed rapport with regular customers, fostering welcoming atmosphere.
- Collaborated effectively with team members during busy periods for seamless service delivery.
Education
BSc - Mathematics
Imperial College London
London 2022.10 - 2025.06
A-levels - Maths, Further Maths, Physics and Chemistry
Tiffin School for Boys
London 2020.09 - 2022.06
GCSEs - Maths, English, Sciences, Music, History and PE
Twickenham School
London 2015.09 - 2020.06
Skills
- Team Leadership
- Communication
- Adaptability
- Teamwork
- Problem-Solving
- Delegating effectively
- Staff management
Accomplishments
- Awarded Mayors Music Scholarship (2014) to study clarinet and music, going on to achieve a merit in my grade 8 (2022).
- Completed First Aid Course (2025)
- Received one of the first Black Presidential Scholarships to study at Imperial College London
- Elected Deputy Head Girl at Twickenham School
Timeline
Receptionist
Hounslow Music Service
2025.10 - 2025.12
Supervisor
Fullers
2025.05 - Current
FOH team member
Fullers
2024.08 - 2025.05
BSc - Mathematics
Imperial College London
2022.10 - 2025.06
A-levels - Maths, Further Maths, Physics and Chemistry
Tiffin School for Boys
2020.09 - 2022.06
GCSEs - Maths, English, Sciences, Music, History and PE
Twickenham School
2015.09 - 2020.06