Georgia Prenzlau
Summary
Experienced Barista with wide range of coffee and tea knowledge. Successfully serves customers in high-traffic coffee shops. Superior customer service skills and commitment to product quality and operational efficiency.
Overview
5
5
years of post-secondary education
10
10
years of professional experience
Work history
ESL teacher
Uttaradit School
Uttaradit, Thailand
2025.07 - 2026.07
Onboarding Navigator
HCRG caregroup
Chippenham, Wiltshire
2025.03 - 2025.10
- Facilitated onboarding for new employees, enhancing their initial experience and engagement with company culture.
- Coached new starters through onboarding steps and documentation requirements.
- Managed onboarding timelines to support smooth transition into company culture.
- Coordinated with HR to efficiently schedule onboarding sessions, ensuring timely integration of new hires.
- Liaised with HR to process background checks and prepare offer paperwork, streamlining the hiring process.
- Communicated with clients during onboarding about the required documentation and timelines.
111 Health advisor
NHS
Taunton, Somerset
2024.09 - 2025.03
- Acted as the first point of contact, utilising NHS pathways to effectively triage symptoms and guide patient care.
- Identified life-threatening emergencies quickly and escalated calls to emergency services.
- Employed active listening and structured questions to conduct thorough non-visual assessments, ensuring accurate patient evaluations.
- Handled high-volume calls with de-escalation techniques for distressed or confrontational behaviour.
- Accurately logged demographic and clinical data across DOS tools and electronic records, supporting data integrity and patient management.
- Followed NHS clinical governance and GDPR requirements for call handling and data entry precision.
Fundraiser
Barnardo's
Manchester, Manchester
2023.05 - 2024.09
- Consistently achieved and surpassed fundraising targets on daily, weekly, and monthly cycles, contributing to overall financial goals.
- Cultivated long-term donor relationships to secure sustainable funding for Barnardo's initiatives.
- Advocated Barnardo's mission and programmes during daily face-to-face donor conversations, enhancing donor engagement.
Barista
Costa Coffee
Taunton, Somerset
2016.11 - 2021.09
- Create a welcoming café atmosphere to encourage repeat customer visits.
- Streamlined order taking to reduce customer waiting times, enhancing service efficiency.
- Recommended coffee blends to improve customer experience during service.
- Deliver latte art with each drink to improve beverage presentation.
- Maintained a spotless café area while preparing customer orders, contributing to a positive dining experience.
- Rotated pastries and cakes in the display case, ensuring customers received fresh products for improved satisfaction.
Education
Bachelor of Science - Psychology
Manchester Metropolitan University
Manchester 2020.09 - 2024.07
Diploma of Higher Education - Psychology, Sociology and English Literature and Language
Bridgwater and Taunton College
Taunton 2019.09 - 2020.07
Skills
- Knowledge of dietary restrictions
- Product advocacy expertise
- Multitasking proficiency
- Barista equipment maintenance
- Beverage preparation speed
- Customer complaint resolution
- Recipe precision following
- Creative coffee presentation
- Coffee bean knowledge
- Responsibility acceptance
- Allergy awareness
Affiliations
- Marketing and Content Creation
- Music Production
- Psychology
- Travel
- Scuba Diving
- Camping and Hiking
Accomplishments
I sumitted Kilimanjaro in Tanzania for a charity with university in 2024. I was a team leader volunteer, responsible for the social media marketing for the challenge and the recruitment of students from my university. It was one of the hardest things I've ever experienced but I made it to the top!
References
References available upon request.
Timeline
ESL teacher
Uttaradit School
2025.07 - 2026.07
Onboarding Navigator
HCRG caregroup
2025.03 - 2025.10
111 Health advisor
NHS
2024.09 - 2025.03
Fundraiser
Barnardo's
2023.05 - 2024.09
Bachelor of Science - Psychology
Manchester Metropolitan University
2020.09 - 2024.07
Diploma of Higher Education - Psychology, Sociology and English Literature and Language
Bridgwater and Taunton College
2019.09 - 2020.07
Barista
Costa Coffee
2016.11 - 2021.09