Donna Stevens

I am responsible for the daily running of an extremely busy and fast paced Secondary School kitchen.

I oversee a team of 6 members in assigning tasks for them to be completed in the time frame given, rotating and varying the tasks so all team members are confident in carrying out all the different jobs.

I adhere to all legal requirements making sure that all details are recorded effectively in accordance with Environmental Health and The food safety Law.

I carry out team meetings monthly to discuss any issues, raise any training that needs completing , to listen to any queries or concerns that any team member may have.

I undertake stock takes on a monthly basis this is to ensure that not only am I holding the right amount of stock but also to reduce food waste.

I am solely responsible for the ordering of all products from 4 major different suppliers, often having to think 3 to 4 days ahead, identifying what products are popular increasing the profit and the sales margin

I record the daily sales and report the weekly sales which on average is £10,250 per week.

I maintain a high level of cleanliness and organisation throughout the whole kitchen and storage areas.

I see in deliveries on a daily basis, checking and recording invoices, storing all supplies from frozen, to chilled to ambient products, ensuring that rotation of stock and conditions when storing is in relation to HACCP requirements and standards.

I undertake all tasks in the kitchen from making and cooking main meals, to preparing hand held food, also preparing fresh fruit and vegetables for deli pots.

I deliver excellent, fast and friendly customer service to not only the students but also to the staff and any visitors.

I mass cook for events upto 100 staff, calculating the cost per head, making sure that a profit is still achieved.

I carry out all daily checks on equipment to ensure that all food is being held at the right temperatures, this helps to reduce any waste and assists in the completing of the daily diary sheet.

Corresponding with the suppliers if there is an issue with the delivery or in the event of a recalled product.

I interview any applicants along with my area manager for any vacancies that we may have .

I was part of a team undertaking tasks in a busy Secondary School kitchen.

Assisting in the preparation of all hand held food.

Weighing up ingredients for cakes and biscuits.

Maintaining a high level of cleanliness in accordance with my training given.

Complete online training as and when required.

Serve the students and staff on a daily basis in a friendly and efficient manner.

Cooking the food and recording taken temperatures of cooked food.

Wearing the correct PPE , always making sure that it is clean and hygienic and not damaged in any way

Along with the store manager I assisted in the running of a busy convenience store.

Leading a team in delivering excellent customer service .

Seeing in large deliveries and storing stock effectively.

Carrying out daily tasks in stock rotation to reduce any food waste and ensuring products out for sale was always in date in accordance with trading standards requirements

Daily banking and safely storing the cash until collection.

Challenging any under age sale with the training that I had been given.

Opening and closing of store carrying out all security checks.

Communicating with the Depot with any issues that I encountered.

Running a large high street shop effectively and leading a team of 9 staff to ensure that all targets were met and concise and friendly customer service was continuously delivered

Daily banking and cashing up.

Carrying out all orders and seeing in deliveries.

Displaying products in an inviting manner to entice customers which in turn increased sales.

Upholding Health and safety regulations in not only the storing of supplies but primarily in the shop to make the shop a safe environment for both customers and staff.

Holding team meetings to discuss any ideas and get any feedback in sales ideas or methods to increase sales.

Managing the staff rota making sure i am within the budget hours given.

Attending and travelling to Managers meeting's, participating in discussions about the brand and exchanging ideas to always try to enhance sales.

I was responsible for the running of a busy service station food shop and the fuel forecourt in the absence of the manager.

Providing support to all team members in delivering exceptional customer service.

Ordering sundries and fuel supplies.

Carrying out daily health and safety checks especially on the forecourt to ensure that it was a safe and clean environment.

Displaying and storing food and beverages in a controlled temperature setting, making the displays attractive and welcoming to promote sales.

Carrying out daily banking of large amounts of money and recording any discrepancies.

Assisting staff with any customer complaints.