Georgia Munroe

Assisted in organising domestic and international shipments via road to support timely delivery. Helped to book cargo space and prepare the necessary documentation for shipments. Communicated with carriers, clients, and brokers to facilitate compliance with import/export regulations. Compiled essential documents such as bills of lading, invoices, and other paperwork for shipment processing. Monitored shipment progress and resolved issues, including delays or damages. Collaborated with transport providers to help negotiate favourable rates. Ensured compliance with customs regulations during clearance procedures. Accurately recorded shipment details, invoices, and client communications. Updated clients regarding shipment status and responded to inquiries in a timely manner.

Assisted in coordinating with drivers, subcontractors, and others to support efficient dispatching and monitoring of deliveries and collections. Managed operations to ensure timely customer deliveries and collections. Ensured adherence to legal standards and company protocols through accurate reporting. Supported the transportation of freight to designated hubs for effective distribution.

Facilitated team of six customer service agents and twenty-two drivers.

Assisted in providing necessary equipment, materials, and documents for task completion. Supported balanced workload by evaluating employee performance and adjusting staffing levels as needed for timely project completion. Oversaw department administration tasks, including budgeting and inventory management.

Delivered advanced customer support and nurtured relationships with current, new, and potential customers and service providers. Monitored staff performance and contributed to the development of improvement plans. Managed KPIs, observing, reporting, measuring, and developing performance metrics for improvement and policy implementation.

Key achievements: raised the company's KPI from 90th place to a consolidated average of 15th to 25th place out of 109 depots. Implemented a system of cost reduction and control using claims and appeal offered by the Palletforce system.

Processed orders and entered them into Mandata system.

Created invoices that were mailed or emailed to customers. Filed completed invoices and liaised with departments on invoice queries. Checked and corrected billing errors and raised credit notes. Communicated with customers and suppliers over the phone regarding orders and payments.

Key achievements: cleared a backlog of 5 months of invoices to be processed and sent after adapting a new system, which keeps the invoicing updated.

Enhanced customer satisfaction by effectively resolving queries and requests through diverse channels. Optimised daily operations for drivers through dedicated support and service excellence. Streamlined information processing on in-house data system, improving efficiency and accuracy.

Achieved streamlined stock management through effective oversight of receiving, issuing, and dispatching processes. Enhanced communication efficiency between freight companies and warehouse customers, improving overall satisfaction. Delivered precise data entry and inventory management, resulting in accurate order processing and documentation.