Summary
Overview
Work History
Education
Skills
Timeline
Generic

Georgia Goulden

Sheffield,South Yorkshire

Summary

Dedicated professional with expertise in invoicing, active listening, and client confidentiality. Proficient in using Xero for financial management and skilled in various beauty treatments including waxing, skin exfoliating, and laser hair treatment. Holds a First Aid certification and adept in massage techniques and sales techniques. Committed to delivering exceptional client care while maintaining the highest standards of service. Experienced professional with focus on creating welcoming and organised front office environments. Skilled in managing high-volume phone calls, scheduling appointments, and providing exceptional customer service. Consistently ensures smooth office operations through strong communication and multitasking abilities.

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work History

Office administrator

DPS Facades ltd
Sheffield, South Yorkshire
02.2023 - 01.2025

Managed personal workload to submit reports and documentation within tight timeframes.

  • Inventoried office supplies and equipment and prepared stock orders for purchase.
  • Managed time strategically to prioritise urgent tasks.
  • Completed AAT training modules in Bookkeeping, level 2 since 2024.
  • Communicated with suppliers to reconcile invoice payments.
  • Collaborated with internal teams to ensure smooth functioning of credit control processes.
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Delivered front of house duties with warm and professional manner.
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
  • Designed strategic schedules, rotas and workloads to promote productivity.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.

Beauty therapist

Peppermint Salon
Sheffield , South Yorkshire
02.2016 - 02.2023
  • Adapted beauty treatments to address individual client needs.
  • Retained clients through exceptional work ethic, individualised beauty care plans and positive attitude.
  • Input bookings into computer system at reception.
  • Worked with latest waxing and depilation techniques to remove unwanted body hair.
  • Delivered massages using varied techniques, targeted to exact customer preferences.
  • Performed various facials using carefully selected products to suit individual skin needs.
  • Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
  • Facilitated a relaxing environment with calming aromatherapy techniques.
  • Consulted with clients to understand and meet individual beauty needs.
  • Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
  • Greeted clients into salon, offering refreshments and magazines.

Education

GCSEs, Health and social care -

Chaucer School
Sheffield

GCSEs, BTEC ICT -

Chaucer School
Shedfield

GCSEs, Food technology -

Chaucer School
Sheffield

GCSEs, Science -

Chaucer School
Sheffield

GCSEs - English

The White Rose School of Health and Beauty
Sheffield

GCSEs - Maths

The Sheffiield School of Health And Beauty
Sheffield

NVQ Level 3 - Health and Beauty diploma

The Sheffield School of Health and Beauty
Sheffield
09.2015 - 06.2017

AAT level 2 Bookkeeping -

Barnsley College
Barnsley
09.2024 - 01.2025

Skills

  • Invoicing
  • Active listening
  • Xero
  • First Aid certification
  • Client confidentiality
  • Waxing
  • Skin exfoliating
  • Laser hair treatment
  • Massage techniques
  • Sales techniques
  • Friendly
  • Appointments management
  • Sales transaction processing and bookings
  • Key holder
  • Event planning
  • Professional and smart presentation
  • Greeting customers
  • Polite client care
  • Telephone skills
  • Clean and tidy nature
  • Office admin

Timeline

AAT level 2 Bookkeeping -

Barnsley College
09.2024 - 01.2025

Office administrator

DPS Facades ltd
02.2023 - 01.2025

Beauty therapist

Peppermint Salon
02.2016 - 02.2023

NVQ Level 3 - Health and Beauty diploma

The Sheffield School of Health and Beauty
09.2015 - 06.2017

GCSEs, Health and social care -

Chaucer School

GCSEs, BTEC ICT -

Chaucer School

GCSEs, Food technology -

Chaucer School

GCSEs, Science -

Chaucer School

GCSEs - English

The White Rose School of Health and Beauty

GCSEs - Maths

The Sheffiield School of Health And Beauty
Georgia Goulden