Sarah Milford
Ringwood,Hampshire
Summary
I am an experienced Office Administrator, Auditor and Supervisor. I have managed intermediate sized teams, Auditing their work and liaising with higher management to achieve the companies goals. I am a reliable, organised, an enthusiastic, professional person, who is able to work and keep calm under pressure. This allows me to focus on the tasks in hand, and perform at my best. A quick learner who is very willing to learn new skills. I enjoy embracing the task, seeing it through to its conclusion, to get involved and give advice where needed whilst supporting my colleagues with their duties. I am very at home in a busy office environment, being computer literate, with good typing skills and able to use all Microsoft programmes.
Overview
21
21
years of professional experience
Work history
Office Administrator
Southern Fire Doors
Wimborne, Dorset
07.2024 - Current
- Work along the sales support team
- Completing data entry tasks
- Provide clients with updates on quotes and orders.
- Support others within the office when needed.
- Knowledge of ITSystems, RapidSpec and Monday.com.
- Taking inbound client/supplier calls and passing to relevant person.
- Responding to emails received in the sales/estimating inbox.
- Managing product timelines from production to delivery/installation.
- Making sure that material stock levels are in line with production.
- Booking in Approved orders for production one we have received a Purchase Order
- Processing disclaimer forms (when needed)
- Booking in fitters for installation.
Logistics Administrator
JCT Developments Ltd (went into liquidation)
Ringwood, Hampshire
02.2016 - 06.2024
- Plan and organise the daily workload - WIP (work in progress)
- Pricing quotes from our clients
- Booking in approved orders with a job bag for studio and production
- Overseeing the pack and collate team
- Making sure that all our daily packages are complete and ready for collection including batch labelling and delivery reports
- Invoicing orders and adding to a factoring system
- Complete daily/weekly reports
- Liaise directly with our clients as appropriate
FNOL Supervisor/Auditor
Bikers Legal Defence (Company went into administration)
, Hampshire
04.2004 - 09.2015
- Check all fields are correctly filled in and note any mistakes on the auditing record
- Check claimants have been called within an hour, their details correctly entered and saved to the system
- Refer any irregularities to FNOL (First Notification of Loss) Manager, and add all cases to a log to identify handler
- Fill in source audit report, send ABI (Association of British Insurers) to TPI (Third Party Insurers) notifying of hire and inspection requests when we are dealing with repairs
- Send reports as per set deadline
- Cover Manager in her absence, Manage a small team of operatives
- Filing away confidential documents for clients
- Dealing with the HPP (Hire Payment Pack) which were sent to TPI (Third Party Insurers)
- Hire bike deposits, cash and cheque
- Reception work to greet the public, inbound / outbound calls via switchboard and maintaining electronic diary system
Education
Ringwood Comprehensive School
Skills
- NVQ Level 2 Business and Administration
- Good time keeping
- Enjoy learning new skills and has a can do attitude
- Microsoft programmes
- Good typing and computer skills
- Good literacy and numeracy skills
- Invoicing
- Perform well under pressure
- Excellent communication skills
- Management Reports
- Complete set tasks
- Work as part of a team or independently
- Attention to detail
- Audits
- Data Entry
- Customer rapport
- Processes and procedures
- Team supervision
- Customer Service
Affiliations
- Listening to music
- Spending time with family and friends
Timeline
Office Administrator
Southern Fire Doors
07.2024 - Current
Logistics Administrator
JCT Developments Ltd (went into liquidation)
02.2016 - 06.2024
FNOL Supervisor/Auditor
Bikers Legal Defence (Company went into administration)
04.2004 - 09.2015
Ringwood Comprehensive School
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