Georgia Fox
Stow,The Scottish Borders
Summary
Recent graduate from the University of Glasgow in English Language and Linguistics and Scottish Literature, keen to pursue a career that makes women feel safe, believed, and heard. A strong background in language and literature, resulting in exceptional written and oral communication and presentation skills. Customer service and care experience to allow for skills in working with people and utilising a compassionate approach to positively represent my organisation in a public facing role.
Overview
4
4
years of professional experience
Work history
Customer Sales Advisor
Vodafone UK
Galashiels, The Scottish Borders
06.2023 - Current
- Improved customer satisfaction by providing professional, friendly service, demonstrated by numerous 5 star Trustpilot reviews.
- Regularly exceeded sales targets through proactive customer engagement and negotiation skills.
- Managed stressful situations calmly, worked efficiently under pressure to maintain high-quality customer experiences.
- Independently resolved customer complaints promptly and professionally, ensuring customer satisfaction and retention.
- Took initiative in ongoing learning opportunities, staying at forefront of industry developments.
Support Worker
Aberlour
Saint Boswells, The Scottish Borders
06.2021 - 02.2023
- Utilised a person-centred approach by responding to each child’s individual complex needs to ensure the highest standard of care was delivered.
- Embodied values of anti-discriminatory practice by ensuring children with disabilities felt valued, included, and treated with dignity.
- Utilised my innovation and creativity when developing and delivering activities aimed to aid the learning and growth of children with learning disabilities.
- Maintained a compassionate disposition when supporting vulnerable children with additional needs.
- Achieved required care standards by following instructions and working efficiently, both independently and as part of a team.
- Fostered strong relationships with children for increased trust and satisfaction.
Education
Earlston High Scool
The Scottish Borders 08/2014 - 05/2020
Master of Arts - Scottish Literature and English Language and Linguistics
University of Glasgow
Glasgow 09/2021 - 04/2025
Skills
- Empathetic and empowering communication style
- Utilises a person-centred approach
- Excellent oral and written communication skills
- Thrives in a high-pressure environment
- Ability to deliver and exceed employee expectations
- Genuine interest in personal professional development
References
References available upon request.
Timeline
Customer Sales Advisor
Vodafone UK
06.2023 - Current
Support Worker
Aberlour
06.2021 - 02.2023
Earlston High Scool
08/2014 - 05/2020
Master of Arts - Scottish Literature and English Language and Linguistics
University of Glasgow
09/2021 - 04/2025
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