George Stevens

IJT DIRECT[Bentham limited] is an ink and printing supplies company selling printer ink,toner and related products to customers and business.As a salesman, I make outbound calls and use rapport building,active listening,questioning,objection handling and persuasive closing techniques to generate sales.I am particularly experienched in upselling,turning smaller orders into larger orders by identifing customer requirtemts and explainning the value and benefits of buying greater quantites.I consisently exceed my targets and have regularly doubled my daily sales tyarget,while maintaining stong customer relationships and deliving a professional servicve.

• Door to Door sales
• Participated in regular training sessions to improve sales techniques and product knowledge.
• Handled objections and rejections with professionalism, using persuasive communication techniques.
• Developed tailored sales pitches for diverse customer profiles, enhancing personalisation and response rates.
• Charity Work

• Delivered fast, accurate service for positive customer experience.
• Handled customer complaints with empathy and professionalism, working to resolve issues quickly.
• Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
• Processed payments efficiently, handling cash, credit card transactions, and providing accurate change.
• Completed cleaning and serving tasks to high-quality standards.
• Implemented time-management skills to handle multiple tasks efficiently during busy periods.
• Employed multitasking skills to switch fluidly between various activities and cope with high demand.

Motivated and organised Business Administrator Apprentice with hands-on experience supporting daily office operations. Skilled in managing emails, calls, scheduling. Confident in using business software to process data. Provides professional communication to colleagues, customers, and suppliers, ensuring smooth workflow and excellent service. Able to support projects, organise meetings, and contribute to efficient office procedures. Developing strong organisational, IT, and problem-solving skills while working towards a recognised business administration qualification.

IQD is a company owned by Wurth, where they sell quartz crystals and oscillators.

Whilst I was there, I was involved in series of departments. This gave me a thorough understanding of each department. The departments I was involved in were:

• Sales.
• Finance
• Shipping
• Development
• IT assistance
• Research
• Customer service