George Staniforth

• Managed and optimized Salesforce and Kantata, collaborating with stakeholders to gather and implement business requirements.
• Enhanced Kantata PSA for project, resource, finance, and reporting management.
• Partnered with Felber Consulting to improve Kantata’s functionality and performance.
• Administered Salesforce, testing key changes in the sandbox to ensure system integrity.
• Contributed to the Change Advisory Board (CAB), providing updates on Salesforce and Kantata enhancements.
• Improved Microsoft Secure Score from 45 to 84 by implementing security controls and best practices.
• Deployed Cyrebro SOC, integrating it with Microsoft for real-time security insights.
• Deployed SentinelOne across all endpoints, implementing AI-driven EDR for automated threat detection and response.
• Led consolidation of multiple Jira projects into a single tenant, streamlining workflows and reducing costs.
• Managed and secured the Azure tenant, implementing RBAC.
• Deployed and maintained 50+ Azure virtual machines, optimizing performance and cost-efficiency.
• Configured and monitored virtual networks, subnets, and security groups.
• Implemented backup and disaster recovery plans for business continuity.
• Monitored cloud resource performance, identifying and resolving bottlenecks.

• Coordinated with IT teams to resolve complex issues, enhancing overall efficiency.
• Strengthened network security by implementing robust controls to safeguard Delta Capita’s data and IT assets.
• Monitored network performance regularly to prevent major system failures.
• Implemented Jira to streamline end-user requests and boost productivity.
• Increased client satisfaction through regular feedback and complaint resolution mechanisms.
• Boosted team morale and productivity through a motivational leadership style.
• Prioritized service desk tickets based on urgency, resulting in improved customer satisfaction rates.
• Led weekly meetings to foster effective communication within the team.
• Managed a team of technicians to ensure timely resolution of customer queries.
• Oversaw hardware and software installations to ensure minimal disruption to business activities.
• Managed and maintained the internal network to ensure optimal performance.

• Ensured compliance with company IT policies, maintaining Delta Capita’s security and operational standards.
• Resolved complex technical issues, ensuring smooth IT operations.
• Proactively monitored server health, ensuring reliable service delivery.
• Performed network audits, ensuring compliance with industry standards.
• Managed user accounts and permissions, enforcing access control policies to protect sensitive company data.
• Configured new devices, ensuring seamless integration with the existing Intune platform.
• Collaborated with IT teams to execute key projects such as data migrations and business acquisitions.
• Automated repetitive processes, such as onboarding and offboarding employees in our Azure tenant, streamlining IT operations and improving efficiency.
• Led knowledge-sharing sessions, equipping colleagues with skills to troubleshoot basic IT issues.
• Implemented and refined Cisco Meraki firewall rules, strengthening defenses against cyber threats.
• Maintained detailed documentation for troubleshooting and system configurations, ensuring transparency and continuity.
• Managed system upgrades and migrations, ensuring minimal disruption to business operations.
• Designed and implemented scalable IT solutions, improving performance and adaptability to evolving business needs.
• Procured and managed hardware/software assets, aligning IT resources with organizational growth.

• Investigated and resolved tickets as second line support, successfully closing an average of 10 tickets per day.
• Monitored the asset database to keep track of client site and loaned laptops.
• Built and re-imaged workstations to ensure optimal performance.
• Monitored endpoint protection and threat solution systems to maintain security.
• Administered Windows Server, including Active Directory, Group Policy, DHCP Management, DFS, and DNS.
• Set up secure room environments to meet client expectations.
• Administered Salesforce to support business operations.
• Managed Microsoft Azure and Office 365 as a global administrator.

Assisted and supported lawyers using specialized applications, hardware, and software, including:

• Carpe Diem
• BigHand
• Polycom VoIP Support
• Microsoft Office 2013
• Windows Operating System Support
• Integrated Document Management System
• Blackberry/Android/Apple Support
• Citrix Support
• Remote Desktop Support
• Cisco Phones Support
• Printer Support
• Office 365
• Maintaining Audio/Visual equipment