George Soar
Mansfield,Nottinghamshire
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Customer assistant/Operations team
Marks & Spencer
Mansfield, Nottinghamshire
2019.10 - Current
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Applied creative solutions quickly to arising problems impacting customer satisfaction.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Advised customers on availability, pricing and location of products.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Taking customers orders and being able to track these for when they arrive in store
- Taking a delivery using safety measures to be able to receive/return stock
Education
GCSEs - Mathematics, English Language/Literature, Sciences, GCSE PE, History, French, Business Studies
The Brunts Academy
Mansfield 2014.09 - 2019.05
Level 3 higher extended diploma - Sport and exercise science
Brooksby Melton College (BMC)
Melton Mowbray 2019.10 - 2021.04
Bachelor's degree - Sport and Exercise science
Nottingham Trent University
Nottingham 2021.09 - 2022.09
Skills
- Team player
- Customer experience
- Shipping and receiving
- Payment processing
- Stock management
- Self-motivated
- Keen problem solver
- Leadership
- Ambitious
Timeline
Bachelor's degree - Sport and Exercise science
Nottingham Trent University
2021.09 - 2022.09
Customer assistant/Operations team
Marks & Spencer
2019.10 - Current
Level 3 higher extended diploma - Sport and exercise science
Brooksby Melton College (BMC)
2019.10 - 2021.04
GCSEs - Mathematics, English Language/Literature, Sciences, GCSE PE, History, French, Business Studies
The Brunts Academy
2014.09 - 2019.05