George Soar
Mansfield,Nottinghamshire
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Customer assistant/Operations team
Marks & Spencer
Mansfield, Nottinghamshire
10.2019 - Current
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Applied creative solutions quickly to arising problems impacting customer satisfaction.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Advised customers on availability, pricing and location of products.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Taking customers orders and being able to track these for when they arrive in store
- Taking a delivery using safety measures to be able to receive/return stock
Education
GCSEs - Mathematics, English Language/Literature, Sciences, GCSE PE, History, French, Business Studies
The Brunts Academy
Mansfield 09.2014 - 05.2019
Level 3 higher extended diploma - Sport and exercise science
Brooksby Melton College (BMC)
Melton Mowbray 10.2019 - 04.2021
Bachelor's degree - Sport and Exercise science
Nottingham Trent University
Nottingham 09.2021 - 09.2022
Skills
- Team player
- Customer experience
- Shipping and receiving
- Payment processing
- Stock management
- Self-motivated
- Keen problem solver
- Leadership
- Ambitious
Timeline
Bachelor's degree - Sport and Exercise science
Nottingham Trent University
09.2021 - 09.2022
Customer assistant/Operations team
Marks & Spencer
10.2019 - Current
Level 3 higher extended diploma - Sport and exercise science
Brooksby Melton College (BMC)
10.2019 - 04.2021
GCSEs - Mathematics, English Language/Literature, Sciences, GCSE PE, History, French, Business Studies
The Brunts Academy
09.2014 - 05.2019
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