Open To Work
Hi, I’m
George Kirby
Intelligence Coordinator
Birmingham,BIR
Work Preference
Summary
Accomplished professional with expertise in client relationship management and partnership development, adept at engaging with retailers, police, BCRPs, and local stakeholders. Proven track record in stakeholder communication and influence, service delivery coordination, and quality assurance. Skilled in insight gathering for continuous improvement, criminal intelligence sharing, and retail crime prevention. Demonstrates operational leadership through effective cross-team collaboration and problem-solving. Committed to enhancing community safety while achieving organisational goals.
Overview
26
years of professional experience
Work History
National Retail Crime Alliance (NRCA)Remote Working, United Kingdom
Intelligence Co-ordinator
10.2023 - Current
Job overview
- Serve as main liaison for member retailers and partners, addressing inquiries and intelligence-based requests.
- Cultivate strong relationships with retailers, police forces, and partner organisations for effective information sharing.
- Assist in coordinating and delivering NRCA services to ensure timely, consistent support for members.
- Engage in conversations to identify partner needs and challenges, providing feedback for service improvement.
- Manage live incidents, partner requests, and engagement activities, prioritising effectively.
- Record engagement activities accurately and contribute to reporting on outcomes and trends.
- Build and maintained strong relationships with partners and key stakeholders.
- Adapted to unforeseen challenges with proactive, flexible approach.
- Assisted in creating and updating project documentation templates.
Asda Stores LtdTamworth
Customer Trading Manager
10.2021 - 10.2025
Job overview
- Led customer-facing operations while acting as a key liaison between store teams, contractors and internal stakeholders.
- Managed compliance, shrink and service standards, ensuring delivery against agreed expectations.
- Coordinated activity across departments to resolve issues quickly and maintain performance.
- Built strong working relationships with third-party service providers and internal partners.
George & GM Trading ManagerTamworth
Trading Manager
08.2019 - 10.2021
Job overview
- Assisted large non-food teams in maintaining consistent standards.
- Supported collaborative working practices across various departments.
- Provided feedback and insights to enhance team performance and customer satisfaction.
Administration ManagerMinworth, Sutton Coldfield
Administration Manager
01.2016 - 08.2019
Job overview
- Oversaw administrative operations with a focus on governance, cost control and service delivery.
- Worked closely with security teams, local authorities and external partners, supporting licensing and compliance requirements.
- Coordinated third-party contractors and suppliers, ensuring services were delivered to agreed standards.
Security ManagerMinworth, Sutton Coldfield
Security Manager
01.2012 - 01.2016
Job overview
- Facilitated security operations while serving as primary contact for police and external partners.
- Assisted in investigations through preparation of evidence and effective communication.
- Cultivated skills in stakeholder engagement, conflict management, and problem solving.
Various Management RolesMinworth
Management Roles
01.2009 - 01.2012
Job overview
- Provided flexible leadership across multiple functions, ensuring continuity of service and engagement during periods of change.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
Security ManagerMinworth
Security Manager
11.2006 - 01.2009
Job overview
- Assisted store leadership in implementing shrink-focused strategies to improve inventory management.
- Supported collaboration with external stakeholders to enhance operational efficiency.
- Participated in regular crisis management drills to increase readiness for emergencies.
Asda Café Colleague / Team LeaderMinworth
Team Leader
11.2000 - 11.2006
Job overview
- Progressed from colleague to Team Leader, demonstrating strong people skills, reliability and service focus.
- Monitored daily operations whilst reducing operational cost significantly.
Education
Archbishop Grimshaw School
St Anne’s Catholic Primary School
Skills
- Client relationship management and engagement
- Partnership development (retailers, police, BCRPs, local stakeholders)
- Stakeholder communication and influence
- Service delivery coordination and quality assurance
- Insight gathering, feedback and continuous improvement
- Criminal intelligence and information sharing
- Retail crime, loss prevention and community safety
- Reporting, tracking activity and outcomes
- Operational leadership and cross-team collaboration
- Problem solving and prioritisation
ADDITIONAL STRENGTHS
- Relationship-driven and trusted by partners and colleagues
- Calm, professional and service-focused in pressured environments
- Highly organised with strong follow-through on actions and commitments
Affiliations
- I Volunteer as a local junior cricket coach at Castle Bromwich Cricket Club as part of ECB Foundation.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Intelligence Co-ordinator
National Retail Crime Alliance (NRCA)
10.2023 - Current
Customer Trading Manager
Asda Stores Ltd
10.2021 - 10.2025
Trading Manager
George & GM Trading Manager
08.2019 - 10.2021
Administration Manager
Administration Manager
01.2016 - 08.2019
Security Manager
Security Manager
01.2012 - 01.2016
Management Roles
Various Management Roles
01.2009 - 01.2012
Security Manager
Security Manager
11.2006 - 01.2009
Team Leader
Asda Café Colleague / Team Leader
11.2000 - 11.2006