George Kirby
Birmingham,United Kingdom
Summary
Accomplished professional with expertise in client relationship management and partnership development, adept at engaging with retailers, police, BCRPs, and local stakeholders. Proven track record in stakeholder communication and influence, service delivery coordination, and quality assurance. Skilled in insight gathering for continuous improvement, criminal intelligence sharing, and retail crime prevention. Demonstrates operational leadership through effective cross-team collaboration and problem-solving. Committed to enhancing community safety while achieving organisational goals.
Overview
25
25
years of professional experience
Work history
Intelligence Co-ordinator
National Retail Crime Alliance (NRCA)
Remote Working, United Kingdom
2023.10 - 2026.04
- Serve as main liaison for member retailers and partners, addressing inquiries and intelligence-based requests.
- Cultivate strong relationships with retailers, police forces, and partner organisations for effective information sharing.
- Assist in coordinating and delivering NRCA services to ensure timely, consistent support for members.
- Engage in conversations to identify partner needs and challenges, providing feedback for service improvement.
- Manage live incidents, partner requests, and engagement activities, prioritising effectively.
- Record engagement activities accurately and contribute to reporting on outcomes and trends.
- Build and maintained strong relationships with partners and key stakeholders.
- Adapted to unforeseen challenges with proactive, flexible approach.
- Assisted in creating and updating project documentation templates.
Customer Trading Manager
Asda Stores Ltd
Tamworth
2021.10 - 2025.10
- Led customer-facing operations while acting as a key liaison between store teams, contractors and internal stakeholders.
- Managed compliance, shrink and service standards, ensuring delivery against agreed expectations.
- Coordinated activity across departments to resolve issues quickly and maintain performance.
- Built strong working relationships with third-party service providers and internal partners.
Trading Manager
George & GM Trading Manager
Tamworth
2019.08 - 2021.10
- Assisted large non-food teams in maintaining consistent standards.
- Supported collaborative working practices across various departments.
- Provided feedback and insights to enhance team performance and customer satisfaction.
Administration Manager
Administration Manager
Minworth, Sutton Coldfield
2016.01 - 2019.08
- Oversaw administrative operations with a focus on governance, cost control and service delivery.
- Worked closely with security teams, local authorities and external partners, supporting licensing and compliance requirements.
- Coordinated third-party contractors and suppliers, ensuring services were delivered to agreed standards.
Security Manager
Security Manager
Minworth, Sutton Coldfield
2012.01 - 2016.01
- Facilitated security operations while serving as primary contact for police and external partners.
- Assisted in investigations through preparation of evidence and effective communication.
- Cultivated skills in stakeholder engagement, conflict management, and problem solving.
Management Roles
Various Management Roles
Minworth
2009.01 - 2012.01
- Provided flexible leadership across multiple functions, ensuring continuity of service and engagement during periods of change.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
Security Manager
Security Manager
Minworth
2006.11 - 2009.01
- Assisted store leadership in implementing shrink-focused strategies to improve inventory management.
- Supported collaboration with external stakeholders to enhance operational efficiency.
- Participated in regular crisis management drills to increase readiness for emergencies.
Team Leader
Asda Café Colleague / Team Leader
Minworth
2000.11 - 2006.11
- Progressed from colleague to Team Leader, demonstrating strong people skills, reliability and service focus.
- Monitored daily operations whilst reducing operational cost significantly.
Education
Archbishop Grimshaw School
BirminghamSt Anne’s Catholic Primary School
Skills
- Client relationship management and engagement
- Partnership development (retailers, police, BCRPs, local stakeholders)
- Stakeholder communication and influence
- Service delivery coordination and quality assurance
- Insight gathering, feedback and continuous improvement
- Criminal intelligence and information sharing
- Retail crime, loss prevention and community safety
- Reporting, tracking activity and outcomes
- Operational leadership and cross-team collaboration
- Problem solving and prioritisation
Affiliations
- I Volunteer as a local junior cricket coach at Castle Bromwich Cricket Club as part of ECB Foundation.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Intelligence Co-ordinator
National Retail Crime Alliance (NRCA)
2023.10 - 2026.04
Customer Trading Manager
Asda Stores Ltd
2021.10 - 2025.10
Trading Manager
George & GM Trading Manager
2019.08 - 2021.10
Administration Manager
Administration Manager
2016.01 - 2019.08
Security Manager
Security Manager
2012.01 - 2016.01
Management Roles
Various Management Roles
2009.01 - 2012.01
Security Manager
Security Manager
2006.11 - 2009.01
Team Leader
Asda Café Colleague / Team Leader
2000.11 - 2006.11
Archbishop Grimshaw School
St Anne’s Catholic Primary School
ADDITIONAL STRENGTHS
- Relationship-driven and trusted by partners and colleagues
- Calm, professional and service-focused in pressured environments
- Highly organised with strong follow-through on actions and commitments