George Kelly
Newcastle upon Tyne,Tyne and Wear
Summary
Dedicated professional with a strong background in customer service and hospitality. Known for being calm under pressure, fast and efficient, and hard-working. Proven ability to work effectively in a team environment with excellent communication skills and highly adaptable and keen to help in any area when called upon. Highly attentive with great attention to detail and focussed in fast-paced and busy environments.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
Work History
Bartender
The Queens Head Pub
Heanor, Derbyshire
04.2023 - 09.2024
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Provided excellent service to customers, resulting in repeat business.
- Frequentely restocked the bar before and after shifts, as well as quickly and efficentely restocking throughout my shifts often during busy hours
- Promoted bar through advertising, by hosting special events including charity events, functions, and quiz nights
- Recommended drinks to customers, increasing overall sales.
- Developed rapport with regular patrons fostering a loyal customer base.
- Input orders into register, calculated bills and collected payments.
- Regularly performed cellar work including changing and tapping barrels for lager pumps, ale pumps, as well as soft drink pumps.
Education
A-Levels - Geography, History, Chemistry
Heanor Gate Spencer Academy
Heanor 09.2022 - 09.2024
GCSEs - English Language, English Literature, Mathematics, Chemistry, Biology, Physics, Geography, Spanish
Heanor Gate Spencer Academy
Heanor 09.2017 - 07.2022
Skills
- Customer service
- Cellar work and management
- Calm under pressure
- Fast and efficient
- Hard-working
- Experience working in a team
- Excellent communication skills
- Adaptable
References
References available upon request.
Timeline
Bartender
The Queens Head Pub
04.2023 - 09.2024
A-Levels - Geography, History, Chemistry
Heanor Gate Spencer Academy
09.2022 - 09.2024
GCSEs - English Language, English Literature, Mathematics, Chemistry, Biology, Physics, Geography, Spanish
Heanor Gate Spencer Academy
09.2017 - 07.2022
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