Geoff Brownlee DOB 10/10/1965

• Negotiated contracts with key clients to secure profitable deals.
• Boosted customer satisfaction with personalised care and follow-ups.
• Established strong relationships with customers for improved retention rates.
• Resolved customer complaints promptly, maintaining company reputation.
• Enhanced team morale through effective leadership and motivation.
• Managed high-value client accounts, ensuring repeat business.
• Delivered outstanding customer experiences through attentive care and faultless service.
• Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
• Identified prospect needs and offered appropriate products and services.
• Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
• Increased revenue through upselling and consistent contract renewals.

Managed daily operations for two directors, ensuring seamless workflow in vehicle sales.
Facilitated product upselling, including warranties, gap insurance, and finance appraisals.
Prepared stock for handover and display, enhancing customer readiness.
Oversaw workshop activities, including valeting, MOTs, and mechanical works prior to delivery.