Genesis Baldago
Tawagan, Oras, Eastern Samar,Philippines, Region 8
Summary
Results-driven professional with extensive experience in managing daily operations to support team objectives and achieve high-quality outcomes. Expertise in communication, problem-solving, and multitasking within fast-paced environments. Strong organizational skills and adaptability, with a commitment to continuous improvement. Proven track record of effective collaboration with cross-functional teams while maintaining high performance standards.
Overview
3
3
years of professional experience
Work History
Public Assistance and Complaints Desk Officer
National Maritime Polytechnic
Tacloban City, Philippines
09.2025 - Current
- Ensure a clear and effective communication of agency processes and procedures to clients
- Guide trainees in the online registration process o Courteously/promptly address inquiries and concern of clients
- Handle Inquiries through online accounts of the agency
- Provided support for the public relations team with administrative tasks, including scheduling meetings and managing correspondence.
- Conducted market research to identify trends and opportunities for brand promotion.
- Evaluated the effectiveness of social media strategies, adjusting tactics to improve engagement and reach.
- Organised community forums and presentations to enhance public image.
Business Counselor
Department of Trade and Industry
Borongan City, Philippines
02.2025 - 06.2025
- Provide facilitate various services being offered by the center to include, but are not limited to the following: Business Registration; Business Advisory; and Business Information and Advocacy;
- Conducted an analysis, processed, and packaged relevant business data needed by the clients, particularly the MSMEs;
- Implemented projects and conduct activities of the center that will impact in the growth of the clients, particularly the MSMEs; o Assisted in the development of linkages with the services providers, industry associations, private companies and government agencies;
- Conduct monitoring and recommend business process improvements for MSMEs as well as the performance of the center/s.
Social Insurance Assistant I
PhilHealth Regional Office 8
Borongan City, Philippines
12.2022 - 12.2024
- Employed as PhilHealth Accounts Information Management Specialist.
- Performed the existing collection process of the corporation.
- Handled the accounts of self-paying members and migrant workers relative to collection and membership.
- Assigned in frontline services to facilitate the registration and amendment of information of the members’ profiles.
- Conducted field work to engage with members for the purpose of delivering education, information campaign, marketing, and promotional activities.
- Served as a resource speaker to different forums with stakeholders of the corporation.
- Monitored individual accounts as to premium contribution.
- Monitored individual accounts as to membership and benefit claims through the different systems of the corporation and Microsoft Excel.
- Assisted employers in the registration and premium contribution.
- Generated billing and delivered to delinquent and non-remittance employers.
- Provided assistance to the IT personnel in basic computer system servicing such as troubleshooting, assembly, and maintenance
Education
Bachelor of Business Administration - Bachelor of Science in Business Administration Major in Business Economics
Eastern Samar State University
Borongan City2022
Diploma of Higher Education - Accountancy, Business Administration
Oras National High School
Oras, Eastern Samar2018
A-Levels - Primary
Oras West Central Elementary School
Oras, Eastern Samar2012
Skills
- Highly numerate with strong problem-solving abilities
- Have excellent communication skills, both written and verbal
- Analytical, innovative, self-motivated, and confident
- Have strong leadership skills and the ability to work effectively as part of a team
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other computer applications
- Skilled in data entry, bookkeeping, and financial management
- Detail-oriented with excellent organizational and time management skills
- Quick learner with adaptability to new technologies and processes
- Equipped with the ability to handle multiple tasks under pressure and meet deadlines
- Have strong interpersonal skills to collaborate with diverse teams and clients
Timeline
Public Assistance and Complaints Desk Officer
National Maritime Polytechnic
09.2025 - Current
Business Counselor
Department of Trade and Industry
02.2025 - 06.2025
Social Insurance Assistant I
PhilHealth Regional Office 8
12.2022 - 12.2024
Bachelor of Business Administration - Bachelor of Science in Business Administration Major in Business Economics
Eastern Samar State University
Diploma of Higher Education - Accountancy, Business Administration
Oras National High School
A-Levels - Primary
Oras West Central Elementary School