Kerri Richards

Accountable for supporting the Manufacturing Global Process Lead in implementing Enterprise Resource Planning (ERP) across OUP UK and US. The purpose of OUP's ERP Programme is to simplify how they operate as an organization through the introduction of consistent, standardized processes in Finance, Inventory, Supply Chain, Procurement and Manufacturing, and Customer Services, supported by streamlined technology. The key focus of the Programme is the launch of a new instance of SAP called S/4HANA. This system and the accompanying processes will be used consistently across OUP.

• Mapping as is business processes
• Validating to be business processes
• Validating role mapping and Learning Paths for users
• Reviewing and validating Business Process Documents
• Support GPL with validating data loads
• Creating test scripts for User Acceptance Testing
• Supporting business when executing testing
• Logging test evidence and defects in Jira
• Support to resolve defects and retest
• Review e-learning modules and SOPs
• Supporting communication and engagement

Responsible for leading the implementation of Enterprise Resource Planning (ERP) across OUP in the UK and US for Manufacturing. This included Go Live, hypercare and transition into business as usual, ensuring the business tools, processes and support networks were established and efficient for day-to-day Operations to continue.

Accountable for supporting the infrastructure within the Manufacturing, Inventory and Procurement Centre of Excellence, to enable the team to operate across systems, processes, policies, projects, and information/data.

• Leading on the prioritization, improving, and embedding governance, policy, and processes to maximize efficiency
• Ensuring processes are efficient, simple, and standardized
• Ensuring best practice is identified, documented, and shared
• Support development and management of standard operating procedures
• Resources are allocated to relevant projects
• Communicating changes
• Ensuring performance is tracked and cascaded
• Working in partnership with Technology and Operations and Business Partners to deploy robust business solutions and alignment in ways of working
• Aligning KPI’s and SLAs as required
• Supporting the learning and development across the CoE

Part of the business change team within IT Services working on implementing a variety of IT and HR systems (including health and safety processes and systems) and processes across the University.

This included the wide scale implementation of multi-factor authentication across the University.

Implementing an online system for logging safety incidents and near misses across the University.

Liaising with key stakeholders to create and plan implementation, working with various users and product owners to understand requirements and concerns, creating timelines, communication plans, drafting and cascading communications to a wide range of stakeholders.

• Stakeholder analysis and requirements
• Stakeholder engagement and consultation
• Change management plans including change impact assessments
• Creating communication and training plans
• Identifying business benefits and creating benefits realisation plans
• Planning and executing user acceptance training and roll out training (including timelines, booking facilities, sending out invitations, coordinating users on to sessions, collating feedback)
• Creating and delivering communications via various channels (email, websites, telephone, posters, briefings)
• Delivering presentations and training to different user groups both in the classroom and online
• Creating business as usual plans and handover to the business-as-usual functions

Part of a team focused on the development and continuous improvement of workflows and operational processes, to improve efficiency, identify opportunities for improvement and standardization.

This included liaising with the business operational teams to understand existing processes and associated workflows, to evaluate requests to improve them and implement changes.

• Leading the development, enhancement, and implementation of existing and new operational workflows, processes, and supporting documentation
• Process mapping the as is and to be landscape
• Ensuring appropriate information relating to workflow and process development is shared with stakeholders, guiding them through the development lifecycle
• Report on project progress including highlighting concerns, risks, and issues to the Workflow and Process Development Manager and key stakeholders
• Creating communications regarding the implementation of workflows and processes
• Continuous improvement of operational workflows and processes to ensure they remain relevant for the business
• Leading Key User groups and workshops
• Creating and delivering training of newly documented workflows and supporting documentation to BAU functions
• Supporting the Business Process Owners
• Ensuring workflow, process development, training and handover activities are consistent and align to change management best practice tools, change management methodology and approach, including LEAN

Required to plan, create, manage, and deliver training on cross functional operational workflows, processes and IT systems to existing and new staff.

• Work closely with functional experts to build knowledge of existing operational training courses so that at point of handover they can continue to be delivered effectively post-project
• Plan, schedule and execute all operational training and briefings associated to workflows and processes to retain consistency and sustainment of change initiatives, through different channels including, but not limited to, face-to-face, webinars, and e-learning
• Co-ordinate and/or, create and develop training materials and supporting documentation associated to operational workflows and processes
• Provide training best practice guidance and/or support for project and programmes within the ELT Portfolio to support the successful delivery and embedding of change initiatives
• Conduct evaluation of training delivery and materials, analyse results and as a result improve where required
• Maintain continuous improvement of workflows, processes, and documentation

Lead on the implementation and training of a digital asset management system within OUP.

• Learn the capabilities and benefits of the system
• Write relevant training material
• Create training plans and schedules
• Plan training sessions
• Organize training sessions, including booking facilities and equipment, co-ordinate attendance
• Deliver training in the form of classroom training sessions
• Deliver online training to global and freelance staff
• Update training materials as required
• Ensure training materials are available and accessible

In addition to my role as Senior Production Controller, I was responsible for implementing a new management system within the Production department. This required learning the capabilities of the system in order to plan, write, and deliver training to various departments and stakeholders. Briefings and training were delivered in the form of presentations and classroom training sessions.

Between 2002 and 2015 I held various roles within the Production team (Production Assistant, Production Controller and Senior Production Controller).

Responsible for overseeing part of the Division’s frontlist and backlist publishing (print and digital) from handover of manuscript to approval of finished copies. This involved negotiating costs with various suppliers around the globe, so that budgets were met and the best value for money was achieved.

Monitoring and maintaining production schedules was critical to ensure required stock dates were met and high-quality standards maintained.

Production Administrator supporting the Production Manager and Senior Production Controllers, with the day to day running of the department.

• Answering telephones
• Processing invoices
• Filing
• Booking supplier trips
• Booking restaurants and catering
• Opening post and distributing