Gemma Twycross
Andover,Hampshire
Summary
Residential children's support worker with nearly three years of experience assisting youth aged 8-18 with mental health challenges. Expertise in developing personalized treatment and care plans to enhance health outcomes. Proficient in person-centred care, fostering independence and emotional stability. Strong interpersonal skills complemented by knowledge in conflict resolution and teamwork, prepared to excel in a Care leavers personal advisor role.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Childrens residential support worker
Arc HD
Andover, Hampshire
11.2022 - Current
- Delivered exceptional care for children, ensuring their physical and emotional well-being at all times.
- Provided necessary medical assistance to children, as required-ensuring their health and wellness at all times.
- Effectively managed staff rotas and annual leave.
- Regularly lead shifts within the home and looked to as a senior member of the team
- Improved self-confidence in children by consistently providing positive reinforcement and encouragement.
- Managed conflict between children effectively, fostering a harmonious environment conducive to learning and growth.
- Been a keyworker for children, being involved in all aspects of their care and creating support plans
- Established trust with children by maintaining open and honest communication channels.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential and comfort during difficult times.
- Promoted a positive atmosphere within residential home through polite communication and empathy.
- Followed policies and procedures at all times, supporting quality standards and children's home regulations.
Care assistant
Nurseplus
Andover, Hampshire
11.2020 - 11.2022
- Lone working and working together with team members during visits.
- Working in fast pace environment and adapting to frequent schedule changes
- Upheld high levels of confidentiality in line with data protection regulations.
- Utilised effective communication skills whilst working closely with vulnerable individuals.
- Kept detailed records of care delivered and behaviour changes during each visit, maintaining transparency for family members and other healthcare professionals.
- Implemented personalised care plans, delivering bespoke service tailored to individual needs and monitoring progress.
- Accompanied clients to medical or dental appointments, grocery and errands.
- Provided emotional support to patients, improving their mental wellbeing.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Delivered palliative care to terminally ill patients, ensuring comfort and dignity.
- Helped achieve patient independence through guided tasks and activities.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
Support worker
Enham Trust
Enham Alamein , Hampshire
08.2015 - 11.2020
- Prepared meals to meet dietary needs and completed housekeeping tasks resulting in a clean, safe home environment.
- Supported daily living skills training which increased client self-sufficiency.
- Participated in regular team meetings, enhancing quality of care provided.
- Enhanced wellbeing of patients by providing emotional support and companionship and accessing the community.
- Assured safety measures were met to prevent falls or accidents.
- Administered medication with rigorous planning and recordkeeping.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Offered practical daily living advice, including financial planning, housing support and legal guidance.
Customer assistant
Tesco Express
Andover, Hampshire
02.2012 - 08.2015
- Stocked shelves regularly for easy access to products by customers.
- Operated till systems smoothly, streamlining check-out process for customers.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Ensured health and safety regulations complied within work premises at all times.
- Performed daily opening and closing functions and inventory management.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Advised customers on availability, pricing and location of products.
Education
Bachelor of Arts - Childhood, youth and community studies
University of Winchester
Winchester 09.2013 - 06.2016
Diploma of Higher Education - Childcare
Andover college
Andover, Hampshire 09.2011 - 06.2013
GCSEs -
Harrow way community school
Andover, Hampshire 09.2006 - 06.2011
Skills
- Patient and Caring attitude
- Mental health training
- Multi-Agency working familiarity
- Teen behaviour management
- Safeguarding policies and procedures
- Trauma-informed care
- De-escalation techniques
- Records management
- Driving licence
- Care planning
- CPR and First Aid
- Person-centred practise
- Activity planning and management
Certification
First aid
Team teach
LGBTQ+
Autism
Missing from care
Child Sexual Exploitation (CSE) training
Affiliations
- going to the gym
- travelling around Europe
- Ceroc dancing
- travelling around the country to different race circuits
References
References available upon request.
Timeline
Childrens residential support worker
Arc HD
11.2022 - Current
Care assistant
Nurseplus
11.2020 - 11.2022
Support worker
Enham Trust
08.2015 - 11.2020
Bachelor of Arts - Childhood, youth and community studies
University of Winchester
09.2013 - 06.2016
Customer assistant
Tesco Express
02.2012 - 08.2015
Diploma of Higher Education - Childcare
Andover college
09.2011 - 06.2013
GCSEs -
Harrow way community school
09.2006 - 06.2011
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